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hard drive is kaput
hey guys, iv been getting a message for a month now about my hard drive failing, so i backed my things up and i was going to sort it next week, now my comp refuses to start up and i presume its because of the hard drive problem
i bought my comp off ebay, and i got a 1 year warranty, its 1 1/2 years later and the hard drive failed, i wondering if it can still be replaced because iv asked many computer support/ tech guys, and they say it can, but im still unsure, so whats your opinion? also can i please have the contact numbers? i have no idea which to ring...
thanks
osprey4
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September 3rd, 2012 05:00
You can get any standard SATA laptop drive. You can refer to Natakuc's clean install guides for the operating system reinstallation procedure (link below).
If you can't find your Win 7 disc, just buy a Dell Win 7 disc on Ebay or Amazon. Like $10.
potross
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September 3rd, 2012 05:00
the model is a dell xps l702x, i have the tag on the bottom if you want it, also when i got my comp i got a few discs... still looking for them atm, windows 7 was already installed when i got it
potross
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September 3rd, 2012 05:00
hmmm i have a external hard drive... could i use that one as my mane one?..........just a idea...
osprey4
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September 3rd, 2012 05:00
Hi potross,
Yes, your hard drive can definitely be replaced. Can you tell me what model your Dell is? Did you get a Windows disc with it?
potross
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September 3rd, 2012 05:00
hmm.. is there anyway i can hire a repair man to do it? do dell have a number?
also im a bit confused because 2 tech guys i know that have their own computer fixing services have both told me that dell should be able to replace my hard drive for free? im really confused....
ejn63
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September 3rd, 2012 07:00
No - you must have an internal drive.
osprey4
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September 3rd, 2012 09:00
Since you bought your system off Ebay, I can't say what Dell will do. But you're way past the end of the warranty period so it doesn't seem like a warranty repair.
potross
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September 3rd, 2012 11:00
Yes, can you tell me dells repair man number or so for the UK? Doing it all by myself seems a bit too complex for me...
Thanks
ejn63
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September 3rd, 2012 12:00
If the system isn't registered to you, you must start there. Note though, that if the warranty has expired, Dell will charge you $60 or equivalent to call for a technician - a new hard drive won't cost a lot more than that.
Dell Ownership transfer:
www.dell.com/.../IdentifySystem