I can't remove (eject) CD from th optical drive of my brand new laptop XPS 14z [Admin note: service tag removed per TOU policy] any more.
The CD is readable. The drive (MATSusHITA/Panasonic UJ8A7 ATA Device) responds to the windows 7 command (eject) with a sound and tries to eject, but failes.
What can I do?
THanx in advance,
I recommend this course of action for a new system. In all likelihood, the drive needs to be replaced, so you might as well call Dell.
Please post back and let me know if you need more help.