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optical drive failes ejecting CD
Hi,
I can't remove (eject) CD from th optical drive of my brand new laptop XPS 14z [Admin note: service tag removed per TOU policy] any more.
The CD is readable. The drive (MATSusHITA/Panasonic UJ8A7 ATA Device) responds to the windows 7 command (eject) with a sound and tries to eject, but failes.
What can I do?
THanx in advance,
aschuster
aschuster
3 Posts
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May 7th, 2012 05:00
Hi,
ich wäre froh gewesen, dies zu vermeiden... keine andere Möglichkeit?
Danke trotzdem,
aschuster
aschuster
3 Posts
0
May 7th, 2012 05:00
hi,
I would have been glad to avoid this ... no other way?
Thanks anyway,
aschuster
osprey4
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4 Operator
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May 7th, 2012 05:00
Hi aschuster,
Since the system is new, I would call Dell to arrange for a replacement of the drive.
osprey4
4 Operator
4 Operator
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34.2K Posts
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May 7th, 2012 11:00
I recommend this course of action for a new system. In all likelihood, the drive needs to be replaced, so you might as well call Dell.