Highlighted
hamzamcj
1 Copper

targeted read test and SMART short self test fail

Jump to solution

i bought xps 17 in jan this year. my laptop is still under warranty but problem is i can not claim warranty as i am outside US and this system was bought from US. when i run pc check up after scan targeted read test and SMART short self test fail and this error is in the second hdd. plz help me to resolve these issues.

0 Kudos
1 Solution

Accepted Solutions
7- Gold

Re: targeted read test and SMART short self test fail

Jump to solution

Hi Hamzamcj,

You need to replace the hard drive. Sorry about that.

3 Replies
7- Gold

Re: targeted read test and SMART short self test fail

Jump to solution

Hi Hamzamcj,

You need to replace the hard drive. Sorry about that.

hamzamcj
1 Copper

Re: targeted read test and SMART short self test fail

Jump to solution

how can i claim warranty sa im in pakistan. do i have to send laptop to US or just the hdd can be sent ? and also can i claim warranty in Pakistan?

0 Kudos
8 Krypton

Re: targeted read test and SMART short self test fail

Jump to solution

If the system was purchased in the US, then warranty repair is US-only.  Since Dell doesn't have an official presence in Pakistan, transfer of warranty probably is not possible.

The cost of a drive will be far less than shipping the system to the US -- you may just want to replace the drive yourself.

0 Kudos