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W4Net - Server availability chart not being calculated


Hi,

I've noticed a rather odd effect with the summary report for certain devices in Watch4Net 6.0.  The "Availability" chart is showing "No Data" even though all the other charts in the same report (CPU utilisation, Memory Utilisation, Reachability and Network I/O) are populated. Does anyone know how this can happen? If the "Reachability" chart is showing data then surely the "Availability" must show data too? See the example below.

Cheers,

Denis

RCJERPDB2-Report.JPG.jpg

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Re: W4Net - Server availability chart not being calculated

Hi Denis,

You might be missing the Availability Filter in your collector manager config. This is particularly true if you are using SolutionPacks in a distributed environment, we have seen that in some versions this filter doesn't get deployed properly.

Below is an example for the Smarts collector, where the Availability filter has been put immediately next in line after the collector in collecting.xml (read from bottom up).

<filter enabled="true" name="Availability" next="DataEnrichment" config="Availability-Filter/Default/conf/availability-filter-240.xml" />

<collector enabled="true" name="emc-smarts" next="Availability" type="Sm-Discovery" config="Smarts-Collector/SMARTS-AU/conf/sm-discovery.xml" />

Note that if you are using the Smarts collector, you need to change the availability filter config file to match your polling cycle (default 240secs, not the usual 300secs for other collectors).

Benjamin Johns

iQ Consult Pty Ltd

Australia

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Re: W4Net - Server availability chart not being calculated

Hi Ben,

Thanks for the tip. I'll try to check this out later today and let you know if you were close.

Thanks,

Denis

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