Hi Denis,

You might be missing the Availability Filter in your collector manager config. This is particularly true if you are using SolutionPacks in a distributed environment, we have seen that in some versions this filter doesn't get deployed properly.

Below is an example for the Smarts collector, where the Availability filter has been put immediately next in line after the collector in collecting.xml (read from bottom up).

Note that if you are using the Smarts collector, you need to change the availability filter config file to match your polling cycle (default 240secs, not the usual 300secs for other collectors).

Benjamin Johns

iQ Consult Pty Ltd

Australia

Hi Ben,

Thanks for the tip. I'll try to check this out later today and let you know if you were close.

Thanks,

Denis