Hi eric,

There's a few things to do..

Check to make sure the SMTP host name is correct in the \ecc\ecc_inf\data\ \data\ ecc_server.ini or server.ini file on the ECC server host. Look for the "smtp host" definition. Older versions of ECC also use an environmental variable called GATEWAY which is also on the ECC server host - if that is there, then make sure it also is correct. The other thing to do is check that the ecc server can resolve the dns name assigned to the smtp host entry.

Assuming that's all OK, you need to make sure you are correctly triggering an alert for email.

Firstly, make sure the email management policy is assigned to the alert(s) you are using to test / check the functionality. Now you need to trigger that alert somehow, and if the alert you are using already has an entry in the console, make sure you clear it first or it won't re-send an email.

Once the alert appears in the console, if it still isn't working properly, check the server.trc file (in the same dir as the server.ini) and take a look to see what's going on..

Hope that helps,
Glen.

In addition to the above, the following EMC Knowledge Article might provide a good basis for investigating why it might not be working also.

emc91012

We had a similar issue in ECC 6.0. What we found was that email was being sent out as EMC_Control_Center@smtpserver. Our smtp server rejected the email as it was not a valid email domain. Our solution was to create a host entry for our mail domain and gave it the IP address of our SMTP server. This fixed our problem and our emails now go out a EMC_Control_Center@maildomain.

First of all you should verify if you're able to send mails from the ECC host.
This could be verified with the following procedure from a cmd shell.
The required commands are posted in bold, the expected answers from your mailserver in italic

telnet smtphost.fqdn 25
220 smtphost.fqdn;
HELO smtphost.fqdn
250 OK;
MAIL FROM: ECC6.0_Server@your_site.com
250 OK - mail from ;
RCPT TO: customer@work
250 OK - Recipient ;
DATA
354 Send data. End with CRLF.CRLF;
Subject: Just testing, please ignore.

.
250 OK;
QUIT
221 closing connection;

When you receive this mail, you could use this SMTP server with ECC.
As already posted, you need to adjust the ecc_server.ini file and restart the ECC ControlCenter Service.

Hint:
Some virus scanners (i. e. McAfee VirusScan Enterprise 8) do also have port blocking capabilities.
You need to allow the usage of port 25.



Hope this helps a bit.