Unsolved
1 Rookie
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29 Posts
0
2003
October 25th, 2021 12:00
SupportAssist and RDP
Hello,
We're unable to install any drivers via Dell SupportAssist when we RDP (Remote Desktop Protocol) to a machine on the network. On the same machine if login at the device, Dell SupportAssist allows us to install drivers.
Please advise any solutions for this.
Thanks,
Bob
DELL-Chris M
Community Manager
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56.9K Posts
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December 7th, 2021 08:00
SupportAssist for Business PCs with Windows OS Administrator Guide
Marsal72
2 Posts
0
February 23rd, 2023 03:00
@DELL-Chris M , not being able to install driver/BIOS updates using a remote session (RDP) is super annoying. Is there any plan to allow this?
Carson_Hughes
1 Message
0
July 1st, 2023 08:00
I need to agree. This is a serious limitation that I recall earlier this year was not an issue. I used it to update computers all over my organization because they had not been maintained properly. Now, we are having to send people all over to login and press a button...