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7 Practitioner
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315 Posts
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1.6K Points
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1243
January 16th, 2021 09:00
An Unexpected Error Occurred When Updating my SA Profile
I managed to get my SA profile completed and saved for my laptop, after several of the above-noted error messages. I am having no success with my XPS 8930 SE desktop, even when entering my information identically to what was accepted for my XPS 15 7590 laptop. No matter how I reformat the information, I keep getting this error.
It shouldn't be this difficult. Thank you and have a great day.
Regards,
-Phil
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DELL-Cares
Moderator
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27.8K Posts
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574 Points
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January 16th, 2021 09:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
garioch7
7 Practitioner
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315 Posts
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1.6K Points
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January 16th, 2021 10:00
Just an update for those who might be having a similar issue. Dell Tech Support had me uninstall, reboot, and reinstall SAC, reboot. No change. Same error. I have sent them screenshots of the information that I am trying to enter. I will keep this topic updated, as I hear from them. They have escalated this problem to their internal team. Response expected in one to two business days.
Regards,
-Phil
trevortheworker
4 Posts
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January 17th, 2021 03:00
I am getting the same error, as of updating SupportAssist to latest version [3.8.1.23], this morning 17/01/21 at 06:00. Will monitor this thread,
Thanks,
Trevor
garioch7
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315 Posts
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1.6K Points
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January 17th, 2021 05:00
@trevortheworker
I will update this topic as soon as I hear from Dell Tech Support, hopefully tomorrow or Tuesday.
Sorry to hear that you are having the same issue.
Have a great day.
Regards,
-Phil
trevortheworker
4 Posts
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January 19th, 2021 05:00
Hi Phil,
Tried again today and my profile completed first time, so problem fixed for me. Does your profile complete now?
Regards,
Trevor
garioch7
7 Practitioner
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315 Posts
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1.6K Points
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January 19th, 2021 07:00
@trevortheworker
I just went in and checked and my profile was now correctly completed, despite my not having done anything since last Friday, when I was continually getting the error.
I am glad the issue is resolved for both of us.
Have a great day.
Regards,
-Phil