Dell Command Update 4.0 fails to install on latest windows 10 build

*bump*

   I am seeing this error as well. Can Dell porvide an update on this? I have tried installing 4.0 and 4.1, and both fail

DCU 4.5 same error on one computer. Installs fine on another computer.

Hi Catjack:

Sorry, I just relaized this was an old thread that started in back in 2021.

If you require assistance it would be best if you start a new topic.  Be sure to include the model number of your Dell computer, as well as your Windows OS (include the version and build shown at Settings | System | About | Windows specifications), your current BIOS version (open a Run dialog box, enter msinfo32 to open your System Information panel, and look for the “BIOS Version/Date” field).  Also include the current version of Cell Command | Update listed at Control Panel | Programs | Programs and Features and the exact error message shown when you try to update to the latest v4.5.0..
-----------
64-bit Win 10 Pro v21H2 build 19044.1826 * Firefox v102.0.1 * Microsoft Defender v4.18.2205.7-1.1.19400.3 * Malwarebytes Premium v4.5.11.202-1.0.1716 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.5.0 * Dell Fusion Service v2.0.58.0 * Inspiron 5583/5584 BIOS v1.18.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

---

@naylormat wrote:

Does anyone have a work around for getting the Dell command update installed to the latest build of windows 10 - 20H2 Build 19042.685 ...

Exsting install's no longer open, and on removing and re-installing this now failed with the bellow errors

  CheckOSIsWin10 script error -2147023838

---

Hi naylormat:

What is your Dell computer model and current Dell BIOS version (open a Run dialog box, enter msinfo32 to open your System Information panel, and look for the “BIOS Version/Date” field)?

The Home and Pro editions of Windows 10 v20H2 reached end of service on 22-May 2022 - see Sergiu Gatlan's 11-May-2022 BleepingComputer article at Microsoft: Windows 10 20H2 Has Reached End of Service. Is there any reason you know of why your Windows 10 OS hasn't already automatically upgraded to v21H2 (currently KB5015807, OS Build 19044.1826, rel. 12-Jul-2022) or why your Win 10 v20H2 OS hasn't been updated since KB4592438 (OS Build 19042.685) was released on 08-Dec-2020?

Even if you're having problems upgrading to the recommended Win 10 v21H2 you should still have still received KB5013942 (OS Build 19042.1706, rel. 10-May-2022) before v20H2 reached end of service.
-----------
64-bit Win 10 Pro v21H2 build 19044.1826 * Firefox v102.0.1 * Microsoft Defender v4.18.2205.7-1.1.19400.3 * Malwarebytes Premium v4.5.11.202-1.0.1716 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.5.0 * Dell Fusion Service v2.0.58.0 * Inspiron 5583/5584 BIOS v1.18.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Since the problem wasn't solved, deleting teh thread might be a better idea.

Google landed me here and it makes Dell support look bad and it isn't. Dell support forums are surprisingly good.

A much better approach would be to link to a good answer elsewhere.

https://www.dell.com/community/SupportAssist-for-PCs/Dell-Command-Update-gets-Application-Error/td-p/7829732/page/2

https://www.dell.com/community/SupportAssist-for-PCs/Dell-Command-Update-gets-Application-Error/td-p/7829732

Some helpful steps were:

Update the BIOS.

Uninstall/reinstall Dell Command Update with latest version.

Go to Drivers and Updates page on Dell Support, download and install Support Assist and then go to Drivers and Updates again to allow Dell Support Assist to locate and install drivers. (a workaround, not a fix)

Hewlett Packard has dozens of unsolved problems, but the forum posts that lament HP's myriad issues just sit there....advertisements to HP's indifference once teh sale was made.

Dell does not want to be HP. Not at all. Not in your worst nightmares.