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May 12th, 2021 02:00
Dell G7 17 7790 Possible SupportAssist Error
I typically like to self-repair any issues my laptop has, but this one seems to be ignored a lot in the community and almost impossible to self-repair. I own a Dell G7 17 7790 and have bought it used in August of 2020. It came to me almost new aside from a hard drive error.
Once it was cleaned up and ready to use, however, there would be a reboot scan that would happen a few times a week at night if my laptop was put to sleep. This reboot checks for any oddities or hardware failures. I wouldn't have a problem with this if the noise made from the laptop wasn't painfully and scarily loud. It's told me that I have a fan failure, something I've come to realize is a pattern with this specific issue with enough research. I've had an IT individual at my college take a look at if for any internal issues only for it to look and run fine outside from the SupportAssist scan. We even cleaned the fans and dusted them (the only solution to the issue other than replacing the fan) which seemed to work if the scan was done intentionally. However, the SA impromptu scan insisted there was a problem.
I'm not made of money, but if a fan replacement has to be made then so be it. However, with the research I've done it seems like this scan will keep happening and tell me the video fan failed and wake me up late at night with pain-enduring beeps just to say so regardless if the fan is actually damaged or not. If there is a way to disable SupportAssist from the BIOS (since it often loads before the operating system), or at the very least an option to shut the speakers off from the BIOS automatically without having to wake up at 4:30am in a panic, I would love a definitive answer from someone who knows this model and issue. I can't afford to keep waking up to very loud blares as a student. It really knocks me out of the brand as a whole and it seems like Dell really likes to dodge this specific issue.
Thank you,
Daniel Valle
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