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2 Intern
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12 Posts
23
117548
February 4th, 2017 10:00
Dell Update stuck on "SupportAssist OS Recovery Tools" update
Dell Update reports there's an update for "SupportAssist OS Recovery Tools". When I click Install Now, it looks like it installed, but it reports the same update again an hour later (or immediately if I force update check).
I have this problem on two XPS 13 9550's, and this thread shows five other users (and counting) having the problem on machines including XPS 15, Inspiron 15-7569.
Is Dell aware of this installer bug, and will there be a fix? That notification balloon is really irritating.
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Ico22
2 Intern
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12 Posts
0
June 27th, 2017 11:00
Suggest starting a new thread and linking to it from here. This problem has been fixed for many of us, and it looks like the Dell rep isn't getting notifications on this thread anymore.
Ico22
2 Intern
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12 Posts
0
June 27th, 2017 11:00
It might help to start a new thread and link to it from here. The problem is fixed for some of us, and I don't think the Dell rep is getting notifications on this thread anymore.
SolidSnake35
1 Rookie
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36 Posts
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July 30th, 2017 05:00
I have this problem. Just bought this XPS 13 a week ago.
SolidSnake35
1 Rookie
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36 Posts
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August 9th, 2017 06:00
Should've bought a MacBook.
SolidSnake35
1 Rookie
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36 Posts
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August 9th, 2017 06:00
It's still happening. I've reinstalled Dell Update but no changes. LALALALALLALALA
Herbee
2 Posts
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August 17th, 2017 13:00
I used albert1's method to resolve this issue for my XPS13 9350. Six drivers were updated, five automatically and one manually. All went smoothly. The Dell Update notification loop has ceased. Thanks albert1!
womack49er
1 Message
0
September 3rd, 2017 18:00
I have a XPS8900. Still under warranty. I still get the Support Assist OS Recovery tools pop up. I read this entire thread and I am still have no fix.
Ockrass48
1 Rookie
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1 Message
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September 5th, 2017 08:00
Dell dropped the ball on this....
Fix
Download the latest Bios from another computer and place it on a USB
Insert the USB to affected laptop and use F12 to boot to BIOS Flash
Flash the Bios from the USB (tools are inside the system BIOS)
After BIOS flash you need to rebuild the Bios
1. On Startup, press F12
2. Reset Bios to default settings
3. Restart laptop
4. In Bios, select Boot Sequence menu
5. Manually ADD additional line with the name "Windows Boot Manager"
6. Select /EFI/BOOT/BOOTX64.EFI
7. Exit
Let me know if this helps
Billm22291
2 Posts
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November 15th, 2017 09:00
Did not seem to help in my case. Dell XPS 13
laz127
3 Posts
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November 15th, 2017 11:00
wow, so here we are almost 10 months later and my new XPS 13 has this same issue. Come on Dell!
Keith George
1 Message
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August 23rd, 2018 03:00
I just bought an Inspiron 17 5000 and I have the same problem.
Could someone from Dell tell us IF they are going to do something or not?
Cragg
4 Posts
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October 10th, 2018 06:00
MRcodeelements
1 Message
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October 29th, 2018 02:00
And again: Issue exists here.
Just uninstalled any Dell Support entry from Windows installed programs manually. After reboot, Dell Update successfully installs the recovery tool. After that when checking for updates it finds the recovery tool again.
@DELL-Jesse L please have a look at this again!
Kws7
1 Message
1
October 31st, 2018 14:00
Eroneko11
2 Posts
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November 4th, 2018 10:00
Same Inspiron 14 - 7472