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May 24th, 2020 10:00
Dell XPS 8920 SupportAssist Will Not Install, Old Version Cannot be uninstalled.
I have been wrestling with this for a bit. I cannot get SupportAssist to install. I tracked down the issue by finding the logs and also the windows events. Found this:
Product: Dell SupportAssist -- Error 1714. The older version of Dell SupportAssist cannot be removed. Contact your technical support group. System Error 1612.
Search on forum didn't turn up much. Google search turned up 2 year old posts with same problem but broken lings to places to download file.
My programs still has an entry for Dell SupportAssistAgent which will not uninstall due to a missing SupportAssistAgent.msi file. Search for files on all drives cannot find this file anywhere on my PC.
How do I go about uninstalling or removing any older installs so I can install SupportAssist properly,
0 events found

