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656
How to make Support Assist (recovery) forget WiFi credentials
When launching Support Assist recovery from boot/BIOS it automatically connects to the WiFi that was in effect from Windows 10. It has saved the WiFi password, and I can view the password.
I want to pass my laptop on to someone else now, and need to have this password cleared/removed from Support Assist. How do I do this? There doesn't seem to be a forget or remove function.
In Windows I deleted all WiFi connections. Also made sure they're no longer listed in the registry. When running the Support Assist app from Windows there isn't an option there either.
Thanks,
P
DELL-Cares
Moderator
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25.1K Posts
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April 3rd, 2021 23:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
only.fools
7 Posts
0
April 4th, 2021 03:00
Hi,
Control panel shows these versions:
All updates are applied, incl BIOS.
This is an XPS 9560, though I suspect the 'issue' applies to any recent Dell laptop. Our team uses 7590 and 9575 models too, but I haven't had a chance to check those yet.
Regards.
jaehan.gyopo
1 Message
0
August 1st, 2022 01:00
Miguel Angel Ortiz
1 Message
0
January 25th, 2024 06:49
Hi,
I have 2 issues with dell, one of them was resolved by updating the bios but the second one doesn't .
Did you ever get this resolved?
<Private data removed from public view. DELL-Admin>
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