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February 26th, 2021 11:00
Inspiron 15-3565 not booting/installing
Bios version:1.8.0
I have a laptop which HD failed 6 months ago and was replaced.
Now it tries to boot into recovery mode; I tried to install using recovery usb disk and windows 10 usb boot but always restart after few seconds.
The diagnosis shows HD had an error (errorcode 2000-0142) so I replaced with other disk, but is doing the same.
On recovery mode only showed the mouse and briefly a command window without any data; it doesn't show anything else.
When trying to boot with windows usb shows some weird lines, later shows the windows logo with weird lines on the half bottom on the screen and restarts; there is no way to install windows
No Events found!
henriquefc
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7 Posts
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April 10th, 2021 00:00
I have the same problem.
In my case, I replaced the poor hd into a ssd and now I cant install the windows
jbargiel4
1 Message
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May 1st, 2021 19:00
I have the same issue. Did you find a solution you can post? Appreciated, thanks.
rhul
2 Posts
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May 20th, 2021 12:00
In the same situation.
Insert Frodo meme: All right, then. keep your secrets.
rhul
2 Posts
0
May 20th, 2021 16:00
Background Music: Robotchicken intro. Me: screaming IT'S ALIVE!
I solved using the OS Recovery tool.
At this point, I switch to advanced
After choosing to download for another pc. (using the service tag). I change to Reinstall Manually.
Then I let that finish the creation of the USB.
On the BIOS, the option was Secure Boot: Disable and Boot List: UEFI.
And after select, the USB on the menu displayed when you press F12
DELL-Cares
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January 31st, 2022 07:00
Hello,
We see you are looking for technical assistance. We request you to start a Private Message with us and we will be happy to assist you.
MariusMAN
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January 31st, 2022 07:00
I had the same problem and i fixed this by updating the BIOS.
Don't waste time, just take an USB memory, search your Dell model by service tag/express and flash the BIOS.
Marcelo Stasiak
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May 6th, 2025 14:26
tentei de tudo e nao vai, sempre da reboot