OS recovery tool update revisited

Question

disregard all my previous posts about this. Dell said only certain machines had this tool, so I assumed I could not update it because I didnt have it. After looking in bios and at my disk partitions, I'd say I definitely have it. So, STILL can not update it. Tried disabling windows security. Seem like several people have this problem.

HEY DELL, can we expect some kind of resolution or explanation soon?

alienware17r4 · Answer

Dell still silent on a solution?

Why is it when I use the ONLINE version of support it does not even list the OS recovery tool? Says my system is up to date!

The support assist installed on my machine still persists with offering this URGENT uninstallable update.

DELL-Nikhil K · Answer

Hi @alienware17r4

We have already fixed this issue and same has been confirmed over multiple emote sessions with customers.

Please click on RunAll button on SupportAssist home page and then try to update SA OS recovery tool.

alienware17r4 · Answer

I have RUN ALL. More than once. It is NOT fixed.

Already had the latest support assist but tried un and re-installing. NOT FIXED!

Also have alienware update which also fails this OS recovery tool update.

alienware17r4 · Answer

Clues?: It's not even downloading this 180MB update. It says 'validating' and fails after about 10 seconds. Then just says 'failed' no further info. It's checking for something before it downloads the update. I DO have dell support assist OS recovery in my bios. I DO have a Dell support assist recovery partition on my drive. I can't see any executable for this on my drives. This directory branch is EMPTY.: C:\ProgramData\Dell\OS Recovery Tool\data\session. No files in any of them, just empty folders. Those directories all created 4 months after I got this machine. I've never manually done anything having to do with this. Just updated my computer regularly through support assist and windows update.

alienware17r4 · Answer

Could someone who successfully updated this (and someone who has not), please look at your disk partitions and tell me about any partitions with "recovery" in the Volume name or status? Are they similar to these? (I have 3)

Volume                      Status                        Capacity    Free Space
(disk 1 partition 4)     (Recovery Partition)   867 MB     381 MB
DELLSUPPORT       (Recovery Partition)    1.07 GB    363 MB
Image                       (Recovery Partition)    13.65 GB   204 MB

All are: Simple Basic NTFS Healthy

alienware17r4 · Answer

Nevermind the partitions question, and my apologies. Unless someone wants to let me know how their machine compares just for laughs.

I was concerned about 3 recovery partitions but researched it further and it is probably normal.

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OS recovery tool update revisited

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