Solved!
Go to SolutionProblem with MyDell updating
Hi. I just tried to open 'MyDell' and it said there is an update which I must install to be able to continue to use 'MyDell', but it won't install, says to check my network connection! There is nothing wrong with the connection, even tried disabling the anti virus, firewall and all other security including VPN and everything else that is likely to cause such a problem, still it won't update so still I can't use 'MyDell' - Anybody any ideas how to fix this issue, there are no error codes and no information why it wont install the critical update. (Inspiron 5502 purchased 3 weeks ago direct from Dell France ( not at all happy with Dell France, no problem at all with Dell UK or Dell USA) Thanks in advance for the help to fix this.
GreenbriarWest
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Posted April 15th, 2022 17:00
Happening to me too with Inspiron 14 7000.
TrainerRad164
1 Message
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Posted April 16th, 2022 02:00
That doesn't work for me for some reason.
NYCityGirl
1 Message
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Posted April 16th, 2022 12:00
Thank you, Malt 63, I have an Inspiron 15 3000 and this problem suddenly appeared. My laptop is going on 2 months old. I'll keep checking back!
@Mariopal wrote:
Hi. For me the solution was something called Fusion Service ...
A manual update to Fusion Service v2.0.58.0 (rel. 15-Apr-2022) also seems to have fixed the problem on my Inspiron 5584 / Win 10 Pro v21H2 laptop and the My Dell app is no longer repeatedly prompting me to install an update. See my 16-Apr-2022 post in matejmajny's My Dell Update Problem for further details.
To find the latest version of Fusion Service for your Dell computer go to https://www.dell.com/support/home/en-us?app=products and enter your unique Service Tag to open the correct support page for your computer model. Click on the Drivers & Downloads tab and then expand the "Find Drivers" section to find the Fusion Service installer recommended for your system.
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64-bit Win 10 Pro v21H2 build 19044.1645 * Firefox v99.0.1 * Microsoft Defender v4.18.2203.5-1.1.19100.5 * Malwarebytes Premium v4.5.7.186-1.0.1645 * Dell SupportAssist v3.10.4.18 * Dell Update for Windows 10 Universal v4.5.0 * * Macrium Reflect Free v8.0.6635
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620wintertrader
4 Posts
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Posted April 17th, 2022 10:00
I had the same issue with 2 brand computers. Go to dell.com/support. Choose your identified computer by the web or enter service tag from computer label . Go to drivers and downloads. Type in my dell in the keyboard field. Choose to download the latest fusion service. Install. Restart. It's supposed to work after these steps.
ItWorkerJackson
1 Message
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Posted April 17th, 2022 11:00
Just wanted everyone to know this worked for me, too, on 4/17/2022!!!!
v3ua6
1 Message
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Posted April 15th, 2022 15:00
Hi hello to everyone. What I did to solve this problem is I login to dell then Click Support home and there you can find your dell unit. Check for update driver. if nothing found click for dell service tag and you can find drivers there that need to update. I downloaded the Fusion driver update and install it. and now its perfectly working. This will work for those whoa have still 1year premium support services. I hope it help.