Having the same issue. Recently renewed my Warranty.I tried to run as administrator and the same thing resulted. Supportassist hangs up and the update fails.
Fixed!
On a hunch (recalling that my Dell Update would not detect my service tag and always failed as well when I attempted to run it) I went in and uninstalled two apps, Dell Update for Windows 10, and a second Dell Update app simply called Dell Update. I then ran the executable to install support assist, and low and behold it installed and launched successfully. I believe that has solved the Support Assist issue for me. I will now attempt to reinstall Dell Update and see if that will give me problems.
Two working days later I tried SupportAssist and both updates installed OK. Dell Update popped up while the first update was installing and showed the second update.
After installing both updates with SupportAssist (which involved a reboot) both SupportAssist and Dell Update showed no updates required.
JFRYC
1 Message
0
October 27th, 2019 13:00
Having the same issue. Recently renewed my Warranty.I tried to run as administrator and the same thing resulted. Supportassist hangs up and the update fails.
Fixed!
On a hunch (recalling that my Dell Update would not detect my service tag and always failed as well when I attempted to run it) I went in and uninstalled two apps, Dell Update for Windows 10, and a second Dell Update app simply called Dell Update. I then ran the executable to install support assist, and low and behold it installed and launched successfully. I believe that has solved the Support Assist issue for me. I will now attempt to reinstall Dell Update and see if that will give me problems.
DELL-Jesse L
Moderator
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17.9K Posts
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June 19th, 2019 03:00
Seeker15,
Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.
Seeker15
1 Rookie
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3 Posts
1
June 25th, 2019 10:00
I replied to this, and heard nothing.
Two working days later I tried SupportAssist and both updates installed OK. Dell Update popped up while the first update was installing and showed the second update.
After installing both updates with SupportAssist (which involved a reboot) both SupportAssist and Dell Update showed no updates required.
Fortunately the problem had been resolved.
Albert51
1 Message
0
November 1st, 2019 18:00
I'm having the same problem. All updates are failing.
Bunthorne
1 Message
2
November 4th, 2019 19:00
I too am getting a Failed message when trying to install my BIOS update on my XPS 15 9570.
ChazL99
1 Rookie
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7 Posts
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December 7th, 2019 21:00
This has happened to me too - same machine. I did the update manually.
The SupportAssist application is of poor quality and a blend of various "other" software underneath such as PC Doctor.