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June 22nd, 2020 09:00
SupportAssist apparently giving conflicting messages
Hi.
Fairly new to Dell and SupportAssist and puzzled by seeing it run its recommended tests and reporting nothing wrong, but then finding in History that "Hardware Scan Result (Manual) - Default scan - Cannot Run - ".
I tried telling it to run the hardware scan again and it seemed to run through without problems. At the end if flashed up "no problems found" (or similar). But then looking in history I get the above message again. This seems odd and is confusing to me. Can anyone give any suggestions as to why such apparently conflicting messages are arising and what if anything I might do to get to the bottom of this and ensure that I do not have a problem.
Thanks for your time.
Abitmissing
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June 22nd, 2020 09:00
I know it is probably bad form to comment on ones own messages, but being new to SupportAssist I have only just noticed that the red warning text can actually be opened and the issue appears to be "- USB Composite - Cannot Run".
Now this still leaves me wondering why nothing seemed to show when the scan was run. And I am still interested in that but I am also now wondering what "- USB Composite - Cannot Run" means and what I ought to do about it.
I look forward to your comments and suggestions with interest.