SupportAssist will NOT run "Scan Hardware!"

I had the same issue and found this solution on a different message board and it worked great for me:

1. Uninstall Support Assist
2. Run all Updates on Computer
3. Restart
4. Install Support Assist directly from Dell website
5. Open and run support

I am also facing the same problem. please tell me what should i do to scan my computer hardware.....?

I just started having this problem today i just ran a scan the other day perfectly fine this time it's stuck on 90% of hardware scan i have alienware R8 only had it for half month now I've seen ppl say uninstall reinstall other's say don't do that just go into bois run a scan there. Help would be appreciated

Ran scan on 9-7-19. All Dell Support Assist ran fine including the Scan Section. Went on travel three weeks and when I got back tried  the Dell Support Assist on 9-28-19 it stopped at the Scan Section and errored out. Ran the Support Assist six times and could not get past the Scan Section. Ran All the "Other Sections "Manually" and they completed,  but could not get the Scan Section to run "Manually" or run from Troubleshoot Link. This happened when I originally bought the computer in Feb 2019 and "magically" one day about 3 months later it started working when I ran the "Run All" at the Support Assist startup menu. There were pending Microsoft/Windows updates pending/downloading when I "attempted" to do the Support Assist on 9-28-19...so possibly the latest Window/Microsoft updates interdered with the Support Assist Program ????   To Be Determined

Same problem here! Very disappointing as this is a Dell support application. Got my brand new XPS 15 today, and this is not a very promising start to be honest. Solutions are much welcome.

But it is stuck while preparing for it when I minimised it

Hi,

Are you referring to Dell support assist or the MacAfee?

If you are referring to Dell support assist. Let’s uninstall following link shared here https://dell.to/30YmPYx. Restart the system and install Dell support assist from here https://dell.to/2Vrrnp6

After the support assist is installed, run scan with it and let me know if that helps.

Dell-KughaluA
Social Media Team

Same for me!

I'm a Nursing Student, I need my computer!  I bought it 11 months ago, called for tech help, nothing ever gets better!  I've been trying to open a Word doc for 4 hours!  Support assist after "Get drivers & downloads" continuously freezes or shuts down.  My question is, did I just get a lemon?  Or is Dell not a reliable manufacturer?

Go to 

Windows Administrative tools-->Component Services--->Service(Local).

Find "Dell Hardwere Support"

Right Click on it.

"Restart" the service.

This works for me.

This helps . Thank you 

Also, I have tried to resolve this via private message on this forum, but it won't send even after I enter the mod's screen name.

Hi,

We have not heard from you. I would request you to reach out to us if you need further assistance. We are available 24/7.

-Deepak