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SamBeavis

updated

5 years ago

S

SamBeavis

1 Rookie

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19 Posts

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859

December 5th, 2021 14:00

SupportAssist will not install

I've followed all i can in this post to no effect - https://www.dell.com/community/Knowledge-Base/Solutions-for-common-SA-SupportAssist-installation-issues/ta-p/7389523

I've downloaded all Windows updates

When I try to install SupportAssist I get a message

"This installation requires an internet connection. Check your connection and try again. If your connection requires a proxy, use the following link to review or update your settings"
My internet is fine

I don't need a proxy

I'm Windows 10 64 Bit Alienware Area51 R2

  • Jesse L (retired)

    10 Wizard

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    17898 Posts

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    69016 Points

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    Posted January 5th, 2022 07:00

    SamBeavis,

    Use Revo uninstaller here  to uninstall Support Assist.  Reboot the computer and install Support Assist.

     

    Jesse L (retired)

  • SamBeavis

    1 Rookie

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    19 Posts

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    0

    Posted January 15th, 2022 06:00

    Tried and its not showing in the apps to uninstall, so my previous attempts to uninstall have worked
    So this solution didnt work