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60 Posts
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8966
June 24th, 2022 10:00
Supportassistagent.exe service is consuming high ram.
I have Dell G3 3500 after Dell supportassist 3.11 update the RAM usage is high by supportassistagent.exe and it consuming high ram and it increases ram usage as time passes from 134.6 MB at restart and it goes to 450+ MB .Before 3.11 version update ram usage was normal in 3.10 version . Please help me to solve this issue please.even restarting service it won't solve this issue. Please help me to solve this issue.
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BillF222
2 Posts
0
December 23rd, 2022 08:00
Me too. I just updated the BIOS and a new version of Dell Command Update on my Precision 3561. Memory usage starts out low and then creeps up to consume all my physical RAM. My laptop fan was continuously on high, CPU temp around 90 degrees C, and physical memory usage of 63 out of 64 total GB. I couldn't find a fix so I ended up uninstalling all the programs associated with the Dell Command Update and Support Assist... That fixed the problem but now I don't have Command Update or Support Assist on my machine which I have always had through numerous different Dell laptops.
DarrylDoes IT
1 Rookie
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2 Posts
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March 20th, 2024 16:04
Same issue, support assist consuming all RAM. Had to close out via task manager. Now dell command update doesn't start.
ilya_bin
1 Message
0
March 22nd, 2024 12:35
Hi, any update? I can supply with the process dump file when it took 16 Gb RAM. Please comment here, I'll share or pm the link