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September 14th, 2019 01:00
XPS 15-9570, SA installation not working
Running Windows 10 Home - Build 1903 18362.356
Support assist tried to update and hung.
Subsequent attempts were made to try to update but same problem existed.
Been through uninstalling and removing Support Assist from Software & Applications and its folders as detailed on other posts here.
Downloaded SA and tried fresh installation (run as administrator), the app hangs is unresponsive after it downloads the 2nd set of files.
Anyone got a clue how to resolve this?
No Events found!
DELL-Chris M
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September 17th, 2019 13:00
* Connect the AC power adapter to the laptop
* Go here
* Download and install the latest versions for the files below in this order, restarting after each one =
BIOS 1130
Intel Chipset Device Software Driver 101175418066
Intel Management Engine Components 19141201255
SA should be download from here.
FridayShoes
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September 19th, 2019 06:00
SA plugin installed fine, still same problem with the other SA installation
DELL-Chris M
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September 19th, 2019 06:00
Did you try installing the SupportAssist Update Plugin, then SA?
FridayShoes
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September 19th, 2019 06:00
Installed the BIOS 1130 - which I didn't have previously
The two sets of Intel drivers were already present, but I installed them again as requested.
Downloaded the SA from your link, executed it, does the same thing as before where it just hangs after the 2nd download process.
DELL-Chris M
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September 19th, 2019 07:00
To rule out hardware, you should run the pre-Windows ePSA Diagnostics. If it passes, then we know that this SA issue is not a hardware fault, which points to the operating system itself. You could try #3 here.
FridayShoes
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September 21st, 2019 22:00
ePSA diagnostics was fine.
Are you suggesting I reinstall Windows 10?
ThomasAAT
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September 22nd, 2019 16:00
First make sure that windows is up to date with the latest updates. There is a new update for SA (version 3.3.3). So uninstall your current version and run CCleaner to fix registry errors and temp files. Restart your pc and download SA installer from here: https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe Run it as administrator and let it do is thing.
FridayShoes
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October 7th, 2019 01:00
Didn't solve the issue I'm afraid, can't believe nobody has a solution for this.
FridayShoes
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October 9th, 2019 22:00
Here's a video of the issue https://www.youtube.com/watch?v=UUX9-FgGfLQ&feature=youtu.be
DELL-Cares
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October 10th, 2019 00:00
Hi,
YOu can follow the steps below to capture the installation logs and share it with us to further assist you.
click the "Start" button. click on "Control Panel" > "System and Security" > "Administrative Tools", and then double-click "Event Viewer"
Click to expand "Windows Logs" in the left pane, and then select "Application and then support assist".
Click the "Action" menu and select "Save All Events As".
Save it and then share the same with us to review and assist you
FridayShoes
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October 10th, 2019 01:00
Have sent link to logs in private message
DELL-Cares
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October 10th, 2019 02:00
Hi,
I was unable to open the logs. Could you upload it on Google Drive and share the link?
Regards,
Mausam