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March 23rd, 2018 06:00

Need help installing Wifi driver on 3030 with win7

I recently purchased a used 3030 all in one Optiplex which had Windows 10 loaded on it. I took OS 10 off, and put on my Windows 7. I have since then been trying to download any/all drivers needed, but I am running into troubles getting the WiFi installed/working on it. I've tried multiple times now with no success. It was said on one of the driver pages here on the Dell Drivers pages, that I need a Chipset Utility driver, which I have installed, but the WiFi driver package still doesn't work. Below is the error log that I get after trying. Can someone help me get the WiFi driver installed and running, or translate what the error message below states and guide me in the right direction?

 

Error log..... 

[03/17/18 19:31:11] Update Package Execution Started
[03/17/18 19:31:11] Original command line: "C:\Users\TikiLu2\Downloads\Intel-8260-7265-3165-7260-WiFi-Driver_YM1PH_WIN_20.10.1.1190_A24.EXE" 
[03/17/18 19:31:11] DUP Framework EXE Version: 3.6.1.5
[03/17/18 19:31:11] DUP Release: YM1PHA24
[03/17/18 19:31:11] Initializing framework...
[03/17/18 19:31:11] Data in smbios table is (hex)value = d , Chasis type (hex)value = d , System type is : Client 
[03/17/18 19:31:11] logo.png
[03/17/18 19:31:12] User Command: attended
[03/17/18 19:31:12] DUP Capabilities Value: 35651583 (0x21FFFFF)
[03/17/18 19:31:12] DUP Vendor Software Version: 20.10.1.1190
[03/17/18 19:31:12] Local System/Model Compatible with this Package? Yes
[03/17/18 19:31:12] Local System OS Version: 6.1.0.0
[03/17/18 19:31:12] OS Compatible with this Package? Yes
[03/17/18 19:31:12] Local System OS Language: EN
[03/17/18 19:31:12] Language Compatible with this Package? Yes
[03/17/18 19:31:12] Identified Behavior : attended
[03/17/18 19:31:12] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\8227DD~1\miniunz.exe
[03/17/18 19:31:12] Extraction-arguments: -x C:\Users\TikiLu2\DOWNLO~1\INTEL-~1.EXE -o -d C:\PROGRA~3\dell\drivers\8227DD~1
[03/17/18 19:31:13] Extraction-GetExitCode: 0
[03/17/18 19:31:13] Identified Behavior : attended
[03/17/18 19:31:13] Temporary payload log file name: C:\ProgramData\dell\drivers\8227ddcc-e486-457a-bdf0-32089b948b24\DUP47B9.tmp
[03/17/18 19:31:13] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\8227ddcc-e486-457a-bdf0-32089b948b24\DUP47B9.tmp"
[03/17/18 19:31:13] Path : C:\ProgramData\dell\drivers\8227ddcc-e486-457a-bdf0-32089b948b24
[03/17/18 19:31:13] Identified Behavior : attended
[03/17/18 19:31:22] Append Vendor Software Log: C:\ProgramData\dell\drivers\8227ddcc-e486-457a-bdf0-32089b948b24\DUP47B9.tmp
[03/17/18 19:31:22] 
--- Start of Vendor Software Log ---

[03/17/18 19:31:22] ASCII payload log file detected.
[03/17/18 19:31:22] ****************************************
MUP started: Sat Mar 17 19:31:13 2018

Command Line: C:\ProgramData\Dell\drivers\8227ddcc-e486-457a-bdf0-32089b948b24\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\8227ddcc-e486-457a-bdf0-32089b948b24\DUP47B9.tmp 
****************************************
Execute: setup.exe /c mup
Error: setup.exe exited with return code: 104
MUP finished: Sat Mar 17 19:31:22 2018

Exiting with Return Code: 104


[03/17/18 19:31:22] 
--- End of Vendor Software Log ---

[03/17/18 19:31:22] Vendor Software Return Code: 104
[03/17/18 19:31:22] logo.png
[03/17/18 19:31:22] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[03/17/18 19:31:22] Exit Code set to: 5 (0x5)
[03/17/18 19:31:22] Result: FAILURE
[03/17/18 19:31:25] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[03/17/18 19:31:25] Execution terminated at date-time 03/17/18 19:31:25
[03/17/18 19:31:25] ######

਍਍[03/17/18 21:14:01] Update Package Execution Started
[03/17/18 21:14:01] Original command line: "C:\Users\TikiLu2\Downloads\Intel-8260-7265-3165-7260-WiFi-Driver_YM1PH_WIN_20.10.1.1190_A24.EXE" 
[03/17/18 21:14:01] DUP Framework EXE Version: 3.6.1.5
[03/17/18 21:14:01] DUP Release: YM1PHA24
[03/17/18 21:14:01] Initializing framework...
[03/17/18 21:14:01] Data in smbios table is (hex)value = d , Chasis type (hex)value = d , System type is : Client 
[03/17/18 21:14:01] logo.png
[03/17/18 21:14:03] User Command: attended
[03/17/18 21:14:03] DUP Capabilities Value: 35651583 (0x21FFFFF)
[03/17/18 21:14:03] DUP Vendor Software Version: 20.10.1.1190
[03/17/18 21:14:03] Local System/Model Compatible with this Package? Yes
[03/17/18 21:14:03] Local System OS Version: 6.1.0.0
[03/17/18 21:14:03] OS Compatible with this Package? Yes
[03/17/18 21:14:03] Local System OS Language: EN
[03/17/18 21:14:03] Language Compatible with this Package? Yes
[03/17/18 21:14:03] Identified Behavior : attended
[03/17/18 21:14:03] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\6B9603~1\miniunz.exe
[03/17/18 21:14:03] Extraction-arguments: -x C:\Users\TikiLu2\DOWNLO~1\INTEL-~1.EXE -o -d C:\PROGRA~3\dell\drivers\6B9603~1
[03/17/18 21:14:05] Extraction-GetExitCode: 0
[03/17/18 21:14:05] Identified Behavior : attended
[03/17/18 21:14:05] Temporary payload log file name: C:\ProgramData\dell\drivers\6b960370-dc3e-4da7-a979-9195fbc81ffa\DUPC33E.tmp
[03/17/18 21:14:05] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\6b960370-dc3e-4da7-a979-9195fbc81ffa\DUPC33E.tmp"
[03/17/18 21:14:05] Path : C:\ProgramData\dell\drivers\6b960370-dc3e-4da7-a979-9195fbc81ffa
[03/17/18 21:14:05] Identified Behavior : attended
[03/17/18 21:14:13] Append Vendor Software Log: C:\ProgramData\dell\drivers\6b960370-dc3e-4da7-a979-9195fbc81ffa\DUPC33E.tmp
[03/17/18 21:14:13] 
--- Start of Vendor Software Log ---

[03/17/18 21:14:13] ASCII payload log file detected.
[03/17/18 21:14:13] ****************************************
MUP started: Sat Mar 17 21:14:05 2018

Command Line: C:\ProgramData\Dell\drivers\6b960370-dc3e-4da7-a979-9195fbc81ffa\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\6b960370-dc3e-4da7-a979-9195fbc81ffa\DUPC33E.tmp 
****************************************
Execute: setup.exe /c mup
Error: setup.exe exited with return code: 104
MUP finished: Sat Mar 17 21:14:13 2018

Exiting with Return Code: 104


[03/17/18 21:14:13] 
--- End of Vendor Software Log ---

[03/17/18 21:14:13] Vendor Software Return Code: 104
[03/17/18 21:14:13] logo.png
[03/17/18 21:14:13] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[03/17/18 21:14:13] Exit Code set to: 5 (0x5)
[03/17/18 21:14:13] Result: FAILURE
[03/17/18 21:14:14] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[03/17/18 21:14:14] Execution terminated at date-time 03/17/18 21:14:14
[03/17/18 21:14:14] ######

਍਍[03/22/18 17:25:37] Update Package Execution Started
[03/22/18 17:25:37] Original command line: "C:\Users\TikiLu2\Downloads\Intel-8260-7265-3165-7260-WiFi-Driver_YM1PH_WIN_20.10.1.1190_A24.EXE" 
[03/22/18 17:25:37] DUP Framework EXE Version: 3.6.1.5
[03/22/18 17:25:37] DUP Release: YM1PHA24
[03/22/18 17:25:37] Initializing framework...
[03/22/18 17:25:38] Data in smbios table is (hex)value = d , Chasis type (hex)value = d , System type is : Client 
[03/22/18 17:25:41] logo.png
[03/22/18 17:25:43] User Command: attended
[03/22/18 17:25:43] DUP Capabilities Value: 35651583 (0x21FFFFF)
[03/22/18 17:25:43] DUP Vendor Software Version: 20.10.1.1190
[03/22/18 17:25:43] Local System/Model Compatible with this Package? Yes
[03/22/18 17:25:43] Local System OS Version: 6.1.1.0
[03/22/18 17:25:43] OS Compatible with this Package? Yes
[03/22/18 17:25:43] Local System OS Language: EN
[03/22/18 17:25:43] Language Compatible with this Package? Yes
[03/22/18 17:25:43] Identified Behavior : attended
[03/22/18 17:25:43] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\EBD09A~1\miniunz.exe
[03/22/18 17:25:43] Extraction-arguments: -x C:\Users\TikiLu2\DOWNLO~1\INTEL-~1.EXE -o -d C:\PROGRA~3\dell\drivers\EBD09A~1
[03/22/18 17:25:44] Extraction-GetExitCode: 0
[03/22/18 17:25:44] Identified Behavior : attended
[03/22/18 17:25:44] Temporary payload log file name: C:\ProgramData\dell\drivers\ebd09aa8-de8b-48cf-801b-055ded4490db\DUP9F0C.tmp
[03/22/18 17:25:44] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\ebd09aa8-de8b-48cf-801b-055ded4490db\DUP9F0C.tmp"
[03/22/18 17:25:44] Path : C:\ProgramData\dell\drivers\ebd09aa8-de8b-48cf-801b-055ded4490db
[03/22/18 17:25:44] Identified Behavior : attended
[03/22/18 17:25:52] Append Vendor Software Log: C:\ProgramData\dell\drivers\ebd09aa8-de8b-48cf-801b-055ded4490db\DUP9F0C.tmp
[03/22/18 17:25:52] 
--- Start of Vendor Software Log ---

[03/22/18 17:25:52] ASCII payload log file detected.
[03/22/18 17:25:52] ****************************************
MUP started: Thu Mar 22 17:25:44 2018

Command Line: C:\ProgramData\Dell\drivers\ebd09aa8-de8b-48cf-801b-055ded4490db\mup.exe /v/c mup /l:C:\ProgramData\dell\drivers\ebd09aa8-de8b-48cf-801b-055ded4490db\DUP9F0C.tmp 
****************************************
Execute: setup.exe /c mup
Error: setup.exe exited with return code: 104
MUP finished: Thu Mar 22 17:25:52 2018

Exiting with Return Code: 104


[03/22/18 17:25:52] 
--- End of Vendor Software Log ---

[03/22/18 17:25:52] Vendor Software Return Code: 104
[03/22/18 17:25:52] logo.png
[03/22/18 17:25:52] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[03/22/18 17:25:52] Exit Code set to: 5 (0x5)
[03/22/18 17:25:52] Result: FAILURE
[03/22/18 17:25:54] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Intel-8260-7265-3165-7260-WiFi-Driver_YM1PH_WIN_20.10.1.1190_A24.txt

9 Legend

 • 

47K Posts

March 26th, 2018 08:00

"INSTALL_PLATFORM_UNSUPPORTED"

You need to download the WHOLE ENCHELADA CAB FILE and extract everything using 7 zip into the DOCUMENTS FOLDER.  You cannot point to the cab file.

https://www.7-zip.org/

Model Platform ID Version Release Date Size Link
Optiplex 3030 AIO Windows7 YWP6R A09 01/10/2017 566 MB Download Now

 

Once you download the cab file and extract with 7 zip DIRECTLY to my documents you uninstall any drivers and then tell windows to search on my computer for drivers for anything that has yellow ! 

Then tell it search c:\USERS\USERNAME\DOCUMENTS and any sub folders and it will find and install everything.

Then reboot.

 

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