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February 10th, 2011 12:00
SMC to SMAS Upgrade
We are going to be upgrading to 5875 soon. In preparation for the upgrade I am trying to upgrade my SMC 7.1.2.1 implementation to SMAS 7.2.0.9 on Win2008R2. I have read the readme and install guide. After upgrading SE to 7.2 and performing the SMAS upgrade I can not connect the SMC application on https://localhost:8443 or http://localhost:7070 (left ports at default during install). The service is running, but when I do a netstat the server is not listening on these ports. I have tried reboots, uninstall/reinstall with different ports and fresh install. Has anyone gotten this to work succesfully?
Thanks
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dynamox
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February 10th, 2011 12:00
did you try to add /spa ..to see if SPA comes up ?
smgrover
6 Posts
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February 10th, 2011 17:00
Yes, I did. I did not come up either.
Thanks
Steven Grover
Principle Architect
Sage NA Information Services
678-280-5193 - New number. Please update your records.
Boom1
131 Posts
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February 11th, 2011 09:00
we did on 2003 and linux.
works fine for me.
did you uninstall SMC and SPA before SMAS install?
what is in SMC web log, any panic message?
smgrover
6 Posts
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February 11th, 2011 10:00
I have tried both ways, uninstalling and not uninstalling. I have attached all the logs to the SR.
Thanks
Steven Grover
Principle Architect
Sage NA Information Services
678-280-5193 - New number. Please update your records.
sauravrohilla
859 Posts
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February 12th, 2011 20:00
Hi Steven,
this is a known issue and under investigation by developers.
regards,
Saurabh Rohilla
smgrover
6 Posts
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February 14th, 2011 06:00
Is there a workaround available or an ETA for a fix?
Thanks
Steven Grover
Principle Architect
Sage NA Information Services
678-280-5193 - New number. Please update your records.
kavanspace1
8 Posts
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February 21st, 2011 06:00
Hi all,
I also updated / uninstalled / reinstalled SMAS ( only SMC part) ... on Win2k3 , there is enough disk space, enough available memeory as per release notes.
I have also rebooted the server . Checked java version as well and pop-up blocker disabled.
There is a SMAS service running...but nothing is listening at 7070 or 8443 ports,default. SMC before upgrade was 5.2.x.x ( yeah i know it was very old one :d)
thus I upgraded to new one .
Now I am just not able to open the java gui. It won't even as for login.... just "Page cannot be displayed".....
If this is a known issues... do we knwo the ETA for fix i think its quite obvious that process is not opening any port in listening...mode.
Regards,
Kavan
smgrover
6 Posts
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February 21st, 2011 07:00
I had the same issue and it is now resolved. In my case the McAfee FrameworkService.exe (part of their EPO client) was using port 8083 which was preventing the jboss server from starting. I was able to modify the bindings-jboss-beans.xml to use 18083 instead and it fixed the issue.
Hope it helps.
Steven Grover
Principle Architect
Sage NA Information Services
678-280-5193 - New number. Please update your records.
kavanspace1
8 Posts
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February 21st, 2011 08:00
Steven,
Thanks for the tip.
In my case i can't see any McAfee installed but netstat -an | find /i "8083" gives me below.
TCP 0.0.0.0:8083 0.0.0.0:0 LISTENING
Where is this beans file located ?
Also, how can i know which application has 8083 port open ? After seeing the new SMC gui and having used 5.x version beofre i am desperate to get this new one working.
Regards,
Kavan
smgrover
6 Posts
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February 21st, 2011 08:00
XML file is in install path\jboss\server\default-em\conf\bindingservice.beans\META-INF\. You can do netstat -ab to get the owning process information.
Steven Grover
Principle Architect
Sage NA Information Services
678-280-5193 - New number. Please update your records.
kavanspace1
8 Posts
0
February 21st, 2011 09:00
Hi Saurabh,
Do you know when will we have the fix or any ETA ?
Regards,
Kavan
kavanspace1
8 Posts
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February 21st, 2011 09:00
No luck with that ... having said that I am not sure if i am doing the 100% correct steps as jboss / java config isn't my native.
I have changed all the combination of all ports and still the same issue.
I will open an SR to see what they EMC. says.
In the mean time any other ideas ?
Regards,
Kavan
sauravrohilla
859 Posts
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February 21st, 2011 10:00
Hi Kavan,
The issue that we worked upon and got it fixed is what described by Steven, McAfee was blocking the ports that are used by SMAS. So, changing the ports in the XML fixed the issue.
Give me the exact error that you receive while opening the SMAS in the browser? Is it something??
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
org.apache.jasper.JasperException: javax.servlet.ServletException: javax.servlet.jsp.JspTagException: Cannot redirect to secured port - No SymapiSessionService
regards,
Saurabh Rohilla
kavanspace1
8 Posts
0
February 22nd, 2011 02:00
Hi Saurabh,
New day new start. I have a similar test setup where I have installed SMAS ( this was a fresh install , it didn't had any SMC before ) .
It works fine here. I can even see the port listening http requests on : 7070 and https on 8443 which is what I gave during the install config.
TCP xxxxx005:7070 xxxxx005:0 LISTENING 6132
TCP xxxxx005:8443 xxxxx005:0 LISTENING 6132
Both ports are opened by the same process, java.exe.
java.exe 6132 Console 0 906,048 K
...
Now my prod host has the same setup but the problem i can see is there is no port open in listening mode.
Below 2 are the java process open.
javaw.exe 864 Console 0 148,404 K
java.exe 2940 Console 0 308,944 K ----> This process and jobss was stopped when I stopped SMAS service. So this particular process is started by SMAS service which is suppose to open the ports(7070 & 8443) in listening mode and it won't open any of them.
There are no ports open by 2940 process doesn't yield any search results where as 864 gives me the below list.
C:\Documents and Settings\eccadmin>netstat -ab | find /i "864"
TCP xxxxxxx003:http XXXXXXX003:0 LISTENING 864
TCP xxxxxxx003:1098 XXXXXXX003:0 LISTENING 864
TCP xxxxxxx003:1282 XXXXXXX003:0 LISTENING 864
TCP xxxxxxx003:1283 XXXXXXX003:0 LISTENING 864
TCP xxxxxxx003:1285 XXXXXXX003:0 LISTENING 864
TCP xxxxxxx003:4444 XXXXXXX003:0 LISTENING 864
TCP xxxxxxx003:4445 XXXXXXX003:0 LISTENING 864
TCP xxxxxxx003:4446 XXXXXXX003:0 LISTENING 864
TCP XXXXXXX003:5001 XXXXXXX003:0 LISTENING 864
TCP XXXXXXX003:8009 XXXXXXX003:0 LISTENING 864
TCP XXXXXXX003:8083 XXXXXXX003:0 LISTENING 864
TCP XXXXXXX003:8093 XXXXXXX003:0 LISTENING 864
TCP XXXXXXX003:8800 XXXXXXX003:0 LISTENING 864
TCP XXXXXXX003:9099 XXXXXXX003:0 LISTENING 864
TCP XXXXXXX003:9197 XXXXXXX003:0 LISTENING 864
TCP XXXXXXX003:9198 XXXXXXX003:0 LISTENING 864
TCP XXXXXXX003:3843 XXXXXXX003:0 LISTENING 864
TCP XXXXXXX003:3873 XXXXXXX003:0 LISTENING 864
TCP XXXXXXX003:1312 XXXXXXX003:8093 ESTABLISHED 864
TCP XXXXXXX003:8093 XXXXXXX003:1312 ESTABLISHED 864
TCP XXXXXXX003:1279 XXXXXXX003:32000 ESTABLISHED 864
TCP XXXXXXX003:1304 XXXXXXX003:5432 ESTABLISHED 864
TCP XXXXXXX003:1313 XXXXXXX003:5432 ESTABLISHED 864
TCP XXXXXXX003:2742 XXXXXXX003:5432 ESTABLISHED 864
UDP XXXXXXX003:syslog *:* 864
UDP XXXXXXX003:1308 *:* 864
UDP XXXXXXX003:2162 *:* 864
UDP XXXXXXX003:1305 *:* 864
Error: There isn't any actual error when I try to open the page in IE, it just says "Page Cannot be displayed" its not even trying to check or connect which makes sense as there is no port open for it to connect to. Compartively , Test setup was trying to connect and finally gave me login window.
Any tips would be useful.
Thanks in advance.
Regards,
Kavan