VMAX 10K Health Check fails on Environmentals Test

I am curious as well, as I have a new-out-of-the-box VMAX 10K with the issue:

It will verify that internal environmental components status (power supplies, blowers, batteries, etc.) also verifies that the battery test reported no errors.

How we know which one of the internal environmental components failed?

Dial home would have generated and PSE lab will look in to the issue.
Also if the alerts have been configured then you will get notification.

check if there any Service Request opened for this frame? Else contact the PSE lab for further analysis.

We do have dial home configured, but we had drives failed and other issues before EMC would contact us.  I just opened a Service Request just to find out for sure what is going on.  What is the PSE lab?  I have ran the following command and things appear to be normal

C:\Windows\system32>symcfg -sid XXX list -env_data

Symmetrix ID               : XXXXX

Timestamp of Status Data   : 04/13/2015 11:04:02

    System Bay

      Bay Name                             :    SB-1

      Number of Standby Power Supplies     :    4

      Number of Drive Enclosures           :    8

      Number of Enclosure Slots            :    1

      Number of MIBE Enclosures            :    0

      Summary Status of Contained Modules

        All Standby Power Supplies         :    Normal

        All Enclosures                     :    Normal

        All Link Control Cards             :    Normal

        All Power Supplies                 :    Normal

        All Enclosure Slots                :    Normal

        All Power Supplies                 :    Normal

        All Fans                           :    Normal

        All Management Modules             :    Normal

        All IO Module Carriers             :    Normal

        All Directors                      :    Normal

        All MIBE Enclosures                :    Normal

        All Power Supplies                 :    Normal

    Drive Bays

PSE looked into the issue and noticed in the environmental test is reporting a missing cable for the light pipe assembly for the system bay.  We have our VMAX 10K installed in a 3rd party rack.  They also said there is not a way to stop the check on the symmetrix side.

I submitted a SR to the Unisphere support group and we see how it goes.

Karl,

Is your VMAX in a 3rd party rack?

You meant to say that the system bay door LED issue?

Very likely.   It is looking for something that is not there.

Exactly, because VMAX has installed on 3rd party rack as you said earlier.
Can i have the EMC Service request number? which you opened against this issue.

There is a workaround for this issue, local team can help you on this

No - our VMAX 10K is in a standard rack.  I've opened an SR as well, to have the fault isolated.

Ugin,

My SR is SR70658158.

There are some steps to be followed, That will be taken care by EMC engineers.
You can check the log notes in the service request which you opened for further details.

This could be the cabling issue with the Door LED.

If you run the below command, you will be able to identify which part of the Box does have problem :

#symcfg -sid XXXX list -env_data -v | more                Or

#symcfg -sid XXXX list -env_data -v | grep | Degraded

This event which you have pasted may not be relevant right now. It's date is Sep 2014, but the other one should be related to either Service Processor or Battery or may be Script Error on SP. Try to look at the SR-logs will get a clear picture.

Thnx

Rakesh