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July 1st, 2019 11:00
Corrupt LifeCycle Controller
Hello,
We have a Dell PowerEdge R420 that requires some TLC. The LCC appears to be corrupted, as we cannot boot to it and the system itself will disable LCC and place it in Recovery Mode after 3 failed boot attempts. We were hoping a simple BIOS update would address the issue, but it did not. The system is on the more recent BIOS update from Feb. 2019 (2.6.0).
The system currently has iDRAC (7) Basic functionality, but we only get the option to apply a DRAC license, or upgrade the firmware. Additionally, the DRAC doesn't always load. Sometimes it just loads a black screen without a login, sometimes we get a server refused connection error, and other times, the login is taken, but all we get is a blank DRAC menu with a loading circle graphic and nothing ever loads.
How do we go about addressing the issues with LCC and DRAC? Do we need to purchase a DRAC Enterprise license to allow us to both remotely manage the server and have access to LCC and other settings within the DRAC console? Do we need to upgrade LCC via FTP from with the DRAC console if we can get that stabilized as well? Also, can we upgrade the iDRAC from v7 to v9?
Thank you for any and all assistance you can provide.
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DELL-Chris H
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July 2nd, 2019 05:00
McGuinty,
Has anything been added or upgraded to the server recently, if so what? If there was something changed or added then you may try removing it to see if the issue remains. YOu can also try taking the server to its minimum to post configuration as well, which is removing everything from the server except the following;
•System Board
•CPU1 with heat sink
•Single DIMM configuration with DIMM in socket A1
•Control Panel with cable
•Expansion Riser
• PSU
If that frees up the LCC then you can add the removed devices back until the issue reappears, identifying the culprit.
As far as updating I would suggest trying the<ADMIN NOTE: Broken link has been removed from this post by Dell>
Let me know what you see.