DELL OMSA 9.3 Login Failed....connection error

I have the same problem - running on Windows. I have checked the services you mention and only find DSM SA Connection Service. I do not find the others.

What do you suggest?

Hello EricSnyder526,

Let me brief in.. 

If you had seen only DSM SA Connection Service, believe you had installed OMSA webserver on a client system and this is not a server operating system.

(OR)

On the windows server operating system, only "webserver" is actually installed and not complete OMSA features are installed.

What I would recommend further given your situation is :

I would request to please try to repair the installation from the device manager or uninstall and install the complete OMSA / typical installation from the installer on the target windows server operating system.

Post the successful install on the target server, please cross check if all the below services are running in the services.msc

I would recommend you to take a look at "Troubleshooting" section of the OMSA user guide

https://topics-cdn.dell.com/pdf/openmanage-server-administrator-v93_users-guide3_en-us.pdf

Also, would suggest taking a look at the section "Server Administrator services" in the same document for having a brief idea on what are the services needed for making it work.

I am sure you will get things working this way! Good luck

Cheers

Vivek

#iwork4dell

We're having the same issue, on all our Dell servers. After entering our username/password, it immediately logs us out. 

I tried re-installing OMSA, accessing locally and remotely, using a different browser etc. 

I've been using this software for years with no issue. All of them have failed to log me in over the last couple of weeks. 

I have a gut feeling a security update within Windows may have caused this as the software itself hasn't been adjusted.

Vivek - When doing the forced reinstall I get the error:

SYSTEMSMANAGEMENT:FileUtils::CreateDir. Failed to create directory apache-tomcat\conf

And then I get the next error:

SYSTEMSMANAGEMENT:CopyFileAction(): Failed to copy the file C:\Program Files\Dell

SysMgt/apache-tomcat/conf/keystore.db to /apache-tomcat/conf/keystore.db

I just rolled back the system updates and it did not help. Trying a forced reinstall now.

I have done a forced reinstall and still have the same issue. I also only have one service showing up in the services: DSM SA Connection Service.

Even with the forced install I did not end up with the other services.

Hello Eric,

First up, if you see only one service running, the installation is not a complete success on the target server.

Now, instead of repair and force install, could you attempt to completely remove OMSA by uninstalling and then clear the registry entries for anything related to the error path that you mentioned - remove those entries? Then install freshly again. I also would recommend removing the existing JRE/JDK on the server for the time being.

Appears there is some kind of corruption in the registry entries.

The error text as appears seems to be related to the registry in apache - can you attempt to remove or clean those entries and uninstall corresponding software for time being.

These would make the server come back to the baseline for OMSA installation further. Once OMSA is installed you can try installing other software back. I hope this would be of some pointer to clear up this issue. Please give it a try.

Thanks

Vivek

#iwork4dell

Hello DaveB-Opt,

Could you please share the suspected specific security update link that was done on windows.

Is this for Windows Server 2019 or Windows Server 2016 OS? Please let us know to duplicate the issue from our end.

Thanks

Vivek

#iwork4dell

Vivek: Thank you. For some reason I am not getting notified that a post has been posted on this thread.

What do I look for regarding registry entries? I would hate to guess.

Hello there, before we get to check anything in the registry, can you help checking on the Faulty server recovery section in the user guide. This is below reference index thread.

https://www.dell.com/community/Systems-Management-General/DELL-OMSA-9-3-Login-Failed-connection-error/m-p/7422207/highlight/true#M28261

Regards

Vivek

Vivek:

I have performed the troubleshooting procedure as the document specifies. I cannot find any services that look like they go with OMSA. THe documentation on page 71 states that the services should be:

"SM SA Connection Service"

"SM SA Shared Services"

"SM SA Data Management"

"SM SA Event Manager"

- I cannot find anything by those names or anything that starts by  "Systems Management" or "Server Administrator" or "OMSA" or Open". I've also looked for "Connection", "Shared Services", "Data Management" and "Event Manager".

Nothing???