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751
November 4th, 2021 09:00
Dell OpenManage Enterprise and Power Manager plugin issue
Hello,
I've been struggling with this one for a while. Nationwide, I have a mix of (84) 14G servers, both T440 / R640, that I've been trying to get the Power Manager plug in to monitor within OME. Of the 84 servers, I can only see and monitor 13 of them. All servers are in OME via their iDRAC only and are a mix of Vmware and Windows. All of the server firmware are relatively updated, May 2021, and as a result of using firmware baselines, all like models are at the same versions.
I've added all of the 14G server to a static group and have refreshed the device inventory (many times), and have added that static group to the Power Manager plugin. Whether I do the single static group, static groups based on model, or try adding individual devices, I only see the 13 servers as an option. I've had this issue since the release of Power Manager 1.x, and about 3-4 OME versions.
Currently I'm at, Dell OME v3.8.0.35, and Power Manager plugin v 2.0.0.387, which was all installed today.
In a last ditch attempt, after the last Power Manager plugin was updated, I've removed the plugin and have re-added it.
I can not figure out why I can only see 13 of my 84, 14g servers, let alone why I can't see the 10 13g servers that are expected to be decommissioned later this year.


Dell-DylanJ
6 Operator
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2.9K Posts
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November 4th, 2021 13:00
Hello Chris,
Considering the scale of the issue, I would recommend contacting support. Speaking generally, a lot of these issues tend to turn out to be networking related. With there being 71 affected systems from the sound of it, I a phone support engagement would be the best route to identifying and correcting the issue(s).
Dell-MahendranP
1 Rookie
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1 Message
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November 7th, 2021 21:00
Hello Chris,
Following may be the reason for certain servers are not being listed.
Could you please check whether those 71 servers have required "OpenManage Enterprise Advanced license" installed & valid (you may run "License report" from Monitor -> Reports page for consolidated list of licenses from all servers)
If those 71 servers have proper license, then would recommend 2 steps 1. Re-discover those 71 servers. 2. Refresh the capabilities.
#Iwork4Dell