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10418
February 15th, 2011 06:00
ITA 8.8 & OMCI problem. Please help!
Another problem that troubles me. IT Assistant 8.8 is running on a VM XP machine. The first step was to discover clients that use the latest OMCI WMI/CIM scheme update which was downloaded from ftp.dell.com. Latest bios updates have been applied to the workstations. Firewalls have been shutdown. DCOM anonymous login has been enabled through component services on both the workstations and on the machine that hosts the ITA. ITA 8.8 uses sql server 2008 R2
The workstations show up with a ? status meaning that the status of the machines cannot be identified. Using the troubleshoot tool the following tests show as pass with a green marker check.
1)Ping Connectivity
2)CIM Connectivity -- Windows & Client Namespace
3)DNS resolution
4)DCOM connectivity
The machines are in a domain and the account that ITA is running is a domain account which is an administrator on all machines via GPO. The thing is that when i try discovery using CIM connectivity the workstations show up on Clients/Desktops subgroups and the health status check of the machines is shown as "?" . No further information is provided regarding hardware.
When i set them up like servers using SNMP the workstations show up as "ok" with a green tick plus every information about the machine is displayed correctly except they show up on the Servers group.
Could someone please explain why this is happening? Why WMI\SNMP discovery works correctly for client workstations and the WMI\CIM discovery does not work correctly?
The workstation details do not show up at all using WMI\CIM discovery. On some workstations it does show some information but is displayed incorrectly (shows up a x64 CPU when it's x32!)
The only errors i found were in the application logs regarding tools>application logs which displays some errors on SQL!
Could someone from DELL help please?
Confreg1
9 Posts
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February 15th, 2011 07:00
Please disregard the part where the information is displayed incorrectly. There is no information displayed at all for the client workstations using the suggested method of WMI\CIM
Thanks
DELL-Jeff M
2 Intern
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793 Posts
1
February 17th, 2011 16:00
Did you install OMCC (OpenManage Client Connector) on the ITA box? It sounds like pretty much everything else is configured properly.
Confreg1
9 Posts
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February 21st, 2011 02:00
haNo i haven't do i have too? I want only to monitor hardware errors through polling and traps. Isn't OMCC mostly to configure management on managed machines?
DELL-Jeff M
2 Intern
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793 Posts
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February 25th, 2011 16:00
As I understand it, OMCC is necessary for ITA to receive all the available information from OMCI.
Confreg1
9 Posts
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March 2nd, 2011 07:00
Dear JEFFLM,
Thanks for your time and effort.
But i am using SNMP with the update WMI scheme! Why would i need OMCC?Where does it say in the manual u need to have omcc installed? I only need to monitor hardware through SNMP\WMI. Besides i cannot install OMCC because it says it is only supported for dell systems. I guess this is because it is a vm machine?
Right now i have all the dell servers on it but sometimes they dissappear. The problem lies in the clients and OMCI.
Another thing with this management program. It has errors regarding duplicate values for MAC addresses and seems to autodelete the hosts. The macs that seem to be conflict are from vmware. This program has so many bugs i cannot even bother to list them. Tasks show up as always running when in fact they have finished too. Does anyone from dell besides JEFFLM care to respond to this? Do we really need to tweak the sql server just to set up the it assistant?
rlaszko
7 Posts
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June 7th, 2011 11:00
Confreg,
As much as I hate to chime in on a thread that three months old .... your problem is the best match for the problem that I'm having. Did you ever resolve the issue?
I upgraded to from ITA 8.5 to 8.9 yesterday. Running OMCI 8.0.0, which was an upgrade from 7.8.0.914 that a recent upgrade to DCM 3.1 MR1 / Symantec Mgmt Console 7.0.8800 installed on all my machines. OMCC 2.1 has been in place forever on the management machine (Dell 755 running Windows Server 2003). All workstations are XP SP3.
DCM seems to work fine with OMCI 8.0.0, but ITA is exibiting the same funky behavor as yours. All workstations marked with a "?" (uninstrumented). Some workstations and laptops showing up under Servers. All Servers are showing up fine.
Based on this thread, the OMCI 8.0.0 FAQ and some other tidbits I've picked up along the way, the believe the problem is with OCMI 8.0.0. As a quick test, I installed OMCI 7.8.0.914 on one workstation this morning, ran discovery / inventory and it came up just fine.
It's a workaround that works for me, but I'm not looking forward to swapping all our workstations to an earlier version of OMCI ..... and figuring out how to prevent DCM from trying to reinstall OMCI 8.0.0.
Anyone out there in Dell Land have a better solution? A fix or a command-line setting for OMCI 8.0.0 that will let it co-exist with ITA and DCM?
rlaszko
7 Posts
0
June 8th, 2011 07:00
I did discover a downside in DCM when moving back to OMCI 7.x. I can no longer use remote management / real-time management on the workstations. The option no longer appears in DCM. Having the ability to manage the workstations via DCM is more important to me, so I'm sticking with OMCI 8.0.0.0 (it's actually 8.0.0.119, but shows up in add / remove programs as 8.0.0.0). Guess I'll wait until an update to OMCI appears and will try this all over again :<