OMSA Login fails repeatedly

Question

I just installed OpenManage Server Administration 4.5 on a Dell server with Windows 2003 installed.   And I am not able to login at all to the Server Administration site. HTTP is to 'localhost' name:1311   I am attempting to use NTLM authentication.  I have created a local user/password and assigned them to the Administrators group.  Any attempt to login repeatedly fails.   If I try a different user (with Domain Administration) privileges, they also fail. In short I can't login at all.   Can anyone provide pointers to get me started?!   Thanks in advance.

Grasshopper62 · Answer

https://localhost:1131 Secure socket port.

Grasshopper62 · Answer

sorry https://locahost:1311 dislexic typsit

DiamondRio · Answer

Thanks Grasshopper62, but it goes beyond that. Perhaps I should have been more specific.

With HTTPS, I then receive the accept certificate screen, which I respond yes to, I then get the login prompt. I enter the locally defined user/password with adminstrator rights, and submit.

The servlet runs (or attempts to) and comes back with 'Login Failed'.

Here's the last URL, after all the redirection: https://localhost:1311/servlet/OMSALogin?msgStatus=false

It never authenticates. Anyway to log, trace, debug?

Please reread the original post for background.

Again, Thanks.

DiamondRio · Answer

Thanks ePatrick.  A little headway.  In \Program Files\Dell\SysMgt\oma\log\omcmdlog.xml, I now see my attempt to login, but by the looks of it, it should be working.   LogEntry   TimeStamp 1132590945 TimeStamp   DateTime Mon Nov 21 11:35:45 2005 DateTime   ComputerName anycomputer ComputerName   Type 4 Type   ID 5301 ID   UserInfo anycomputer/jlm UserInfo   Source CSDA Source Description   SMStatus 0 SMStatus   Parameter name =' priviliges ' value =' ADMIN '   Parameter name =' ipaddr ' value =' 192.168.xxx.xxx '   Description   Data   LogEntry   I changed the name of the computer and IP address (and removed the XML formating for posting), but in the original they are correct.  Even though this looks good (to me), the login screen never changes/disappears, and I never receive a OpenManage Server Admin screen. Anyone know what 'Type 4' is?  Or 'Source CSDA'?  Or 'SMStatus 0'?   If I have been authenticated, and only the redirection is not working, what's the URL for the OpenManage Server Admin page?   Again, Thanks to all.

ePatrick · Answer

\Program Files\Dell\SysMgt\omsa\log\dcsys32.xml \Program Files\Dell\SysMgt\oma\log\omcmdlog.xml   Newest entries are at the bottom, should hopefully give you a clue about what is going on.

DiamondRio · Answer

Another thought.  Any issue using OMSA with Java 1.5.0?  How about Enhanced IE Security that comes with Windows 2003?  Local host is defined in the Intranet zone.  Popup Blockers?  And other Security type issues?   Strange that the OMSARedirect servlet doesn't go anywhere or do anything.

ePatrick · Answer

I was thinking security? Maybe logon to the server locally, rather than domain...and even at the console if you can and check the IE security settings.   When you actually logon to OM locally it shouldn't even ask you for the password as of 4.4 - it should just log you straight in - great time saver when you have alot of servers to get around.

tester25 · Answer

DiamondRio - Did you ever figure this out?

DiamondRio · Answer

Sorry, tester25. No, I haven't figured out the root cause. It does not work on the OMSA Mgmt. Svr., which is a Windows Server 2003 Std. Ed. with SP1 system. IE 6.0 SP1 using Enhanced Security.

But, I am able to access and use the product when I connect from another machine. It is a WinXP Pro 2002 SP2 system, with IE 6.0 SP2.

So, my working theory is that it has something to do with the IE version on the Win2k3 system; more specifically IE Enhanced Security.

Since I can access and it works, just not on the OMSA Server, I'll just let this issue drop.

Hopefully, the tidbit of information about Internet Explorer and/or Win2k3 will help others in the future.

tester25 · Answer

You probably already thought of this but I'm gonna throw it out there anyways. Can you compare the Internet Explorer settings that are on the WindowsXP workstation to those that are on the Windows 2003 Server? I'm talking about the settings that are on the Advanced Tab. Especiall focus what's below each of the following setting categories:

HTTP 1.1 settings
Java(Sun)
Microsoft VM
Security (Especially SSL)

DiamondRio · Answer

Sure, I've checked them out. Only real difference is the level of Sun Java. Win2k3 OMSA server is using Java 1.5.04. WinXP is using Java 2 1.4.2_02.

HTTP, SSL and MS VM are basically the same.

Oh well.

Grasshopper62 · Answer

Have you tried to rule out Enhanced Internet Security?

*** liability disclaimer: try at your own risk.***

I believe as a test, you could use Control Panel - Add/Remove programs - Windows Components

and clear the box for Internet Enhanced Security (go back to old style Win2000 settings)

...just to see if it make a difference.

I think the enhance security is mostly for when you are using the browser -- that is going to sites. If you are just browsing to localhost for OM ITA, it seems an acceptable risk. You can always set it back if it doesn't help.

bloomer101 · Answer

DiamondRio, Just a quick question. When you say "localhost" are you meaning the actual work "localhost" or are you meaning the system name? If that is the case, then please see if the server name has an underscore (_) in it. If it does, that is the problem most likely. Can you use the loopback address or the actual ip address on the server locally to get into Server Admin? Hope this helps.

-bloomer

DiamondRio · Answer

Bloomer...  you have hit the nail on the head!  As a matter of fact, this server does have an underscore in the name.  As you suggested, I used the IP address and the login worked and I was able to access OMSA from the server (localhost) itself.   Your help is appreciated.   DiamondRio

ePatrick · Answer

Wow thats so obscure. Do you think Dell even know about that one?

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