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August 26th, 2013 12:00

OMSA v7.2 and v7.3 DSM SA Data Manager services on Hyper-V Windows Server 2012 will not run

None of my R710 or R910 servers with the Hyper-V role installed on Server 2012 will allow the DSM SA Data Manager service to run. It stops with a generic 1067 error.

This is the Event ID 1000 in the Application log:

Faulting application name: dsm_sa_datamgr64.exe, version: 7.2.0.3801, time stamp: 0x50c769ae
Faulting module name: dcadpt64.dll, version: 7.2.0.3999, time stamp: 0x50c77ab2
Exception code: 0xc0000417
Fault offset: 0x000000000000fb10
Faulting process id: 0x558
Faulting application start time: 0x01cea28af154001b
Faulting application path: C:\Program Files\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr64.exe
Faulting module path: C:\Program Files\Dell\SysMgt\omsa\bin\dcadpt64.dll
Report Id: 37f50ba9-0e7e-11e3-9407-d4ae5273a0e2
Faulting package full name:
Faulting package-relative application ID:

This is the WER event ID 1001.

Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: dsm_sa_datamgr64.exe
P2: 7.2.0.3801
P3: 50c769ae
P4: dcadpt64.dll
P5: 7.2.0.3999
P6: 50c77ab2
P7: 000000000000fb10
P8: c0000417
P9: 0000000000000000
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dsm_sa_datamgr64_c7af481121122fb0f127adc6aa4cdfe190fd7222_1fb8fe9d

Analysis symbol:
Rechecking for solution: 0
Report Id: 37f50ba9-0e7e-11e3-9407-d4ae5273a0e2
Report Status: 4
Hashed bucket:

This is the .wer file:

Version=1
EventType=BEX64
EventTime=130220157029657244
ReportType=2
Consent=1
ReportIdentifier=37f50baa-0e7e-11e3-9407-d4ae5273a0e2
IntegratorReportIdentifier=37f50ba9-0e7e-11e3-9407-d4ae5273a0e2
NsAppName=dsm_sa_datamgr64.exe
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=dsm_sa_datamgr64.exe
Sig[1].Name=Application Version
Sig[1].Value=7.2.0.3801
Sig[2].Name=Application Timestamp
Sig[2].Value=50c769ae
Sig[3].Name=Fault Module Name
Sig[3].Value=dcadpt64.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=7.2.0.3999
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=50c77ab2
Sig:emotion-14:.Name=Exception Offset
Sig:emotion-14:.Value=000000000000fb10
Sig[7].Name=Exception Code
Sig[7].Value=c0000417
Sig:emotion-29:.Name=Exception Data
Sig:emotion-29:.Value=0000000000000000
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.2.9200.2.0.0.400.8
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=4c8a
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=4c8a1e8c191b299103c66ab0ea944c5a
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=9135
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=91355121a6c5b2044f734d1609d0aa58
UI[2]=C:\Program Files\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr64.exe
UI[5]=Check online for a solution (recommended)
UI:emotion-14:=Check for a solution later (recommended)
UI[7]=Close
UI:emotion-29:=Systems Management Data Manager stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr64.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\USER32.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule:emotion-14:=C:\Windows\system32\SHELL32.dll
LoadedModule[7]=C:\Windows\system32\GDI32.dll
LoadedModule:emotion-29:=C:\Windows\system32\msvcrt.dll
LoadedModule[9]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[10]=C:\Windows\system32\RPCRT4.dll
LoadedModule[11]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[12]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[13]=C:\Program Files\Dell\SysMgt\shared\bin\dcsupt64.dll
LoadedModule[14]=C:\Windows\system32\WS2_32.dll
LoadedModule[15]=C:\Windows\system32\NSI.dll
LoadedModule[16]=C:\Program Files\Dell\SysMgt\sm\dsm_sm_ral64.dll
LoadedModule[17]=C:\Program Files\Dell\SysMgt\sm\dsm_sm_queue64.dll
LoadedModule[18]=C:\Program Files\Dell\SysMgt\sm\DSM_SM_VAL.dll
LoadedModule[19]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[20]=C:\Program Files\Dell\SysMgt\sm\dellvl\dsm_sm_enclvil.dll
LoadedModule[21]=C:\Program Files\Dell\SysMgt\sm\dellvl\dsm_sm_nrsvil.dll
LoadedModule[22]=C:\Program Files\Dell\SysMgt\sm\DSM_SM_HEL.dll
LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[25]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[26]=C:\Windows\system32\WINTRUST.dll
LoadedModule[27]=C:\Windows\system32\CRYPT32.dll
LoadedModule[28]=C:\Windows\system32\MSASN1.dll
LoadedModule[29]=C:\Program Files\Dell\SysMgt\sm\dellvl\dsm_sm_sasvil.dll
LoadedModule[30]=C:\Program Files\Dell\SysMgt\sm\storelib.dll
LoadedModule[31]=C:\Windows\system32\ole32.dll
LoadedModule[32]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[33]=C:\Program Files\Dell\SysMgt\sm\storelibir.dll
LoadedModule[34]=C:\Program Files\Dell\SysMgt\sm\storelibir-2.dll
LoadedModule[35]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[36]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[37]=C:\Windows\SYSTEM32\dchipm64.dll
LoadedModule[38]=C:\Program Files\Dell\SysMgt\sm\dellvl\dsm_sm_sasenclvil.dll
LoadedModule[39]=C:\Windows\SYSTEM32\dcwipm64.dll
LoadedModule[40]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[41]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[42]=C:\Windows\SYSTEM32\wbemcomn.dll
LoadedModule[43]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[44]=C:\Windows\system32\rsaenh.dll
LoadedModule[45]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[46]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[47]=C:\Program Files\Dell\SysMgt\omsa\bin\dciemp64.dll
LoadedModule[48]=C:\Program Files\Dell\SysMgt\omsa\bin\dcienv64.dll
LoadedModule[49]=C:\Windows\SYSTEM32\dchbas64.dll
LoadedModule[50]=C:\Program Files\Dell\SysMgt\omsa\bin\dcsecp64.dll
LoadedModule[51]=C:\Program Files\Dell\SysMgt\omsa\bin\dcadpt64.dll
LoadedModule[52]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[53]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[54]=C:\Program Files\Dell\SysMgt\shared\bin\bmapia.dll
LoadedModule[55]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[56]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=Systems Management Data Manager
AppPath=C:\Program Files\Dell\SysMgt\dataeng\bin\dsm_sa_datamgr64.exe
NsPartner=windows
NsGroup=windows8

ANY help is appreciated!!

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