Precision T5820: Hot ejected hard drive D cannot be recognized anymore

Question

Hi Dell Team, We recently bought a Dell Precision T5820 workstation. It comes with a SSD hard-drive, which houses Drive C, the system drive. It also comes with a normal detachable hard-disk with 4TB capacity, which houses hard-drive D. Someone in our office pressed the eject button (a mechanical button) on the front panel of the PC, and it unloaded the hard-drive D, while the system is still running. We pushed the hard-disk cassette back into the slot, till a click sound was heard and rebooted the system. However, the computer were unable to recognize the D drive again. We rebooted multiple times, it never came back. We went into 'Disk Management' and can no long see the disk-1 (disk-0 being the C drive). Don't think the D drive should be mechanically damaged just because it was ejected/unloaded while the system is on. Any suggestions? Best Chan

Dr Chan · Answer

Very disappointed by the Dell team. Asked me the expressed service tag and still kept asking for tons of private info. How are these relevant to the issue here? you already got the expressed service tag and knew the machine is within warranty. Apparently the local Dell team cannot provide a quick solution to this. BTW, I cannot find a user manual for PERC H330 Adapter RAID set up. Can you give me a link to it?

Systems Management General

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