Problems when connecting Virtual Media via the Virtual Console on idrac7

Question

Hello, I'm using PowerEdge R620 with idrac7 version 1.51.51 installed. I start the Virtual Console, then choose Virtual Media -> Connect Virtual Media I get an 'Initializing Connection' dialog that only displays 'Connecting' message. After a while the dialog disappears, but I'm not connected, since in the 'Virtual Media' menu I still have 'Connect Virtual Media' entry. I've Googled on this problem for a while and have not found any solution. Tested on Linux, Windows, Mac OS, everywhere the same behavior. In the server settings, under Overview -> Server -> Attached Media I do have Attach Mode set to Attach. Do you have any clues what could be wrong? BTW, I'm connecting to the server via a SOCKS proxy. I checked Java Configuration: it uses browser's proxy settings. I even changed Java Config and entered that same proxy setting but it didn't help (I'm using Firefox 29, latest Java). P.

DELL-Chris H · Answer

Cgenie,

I would start by updating the BIOS and Drac to current, you can find the updates below -

BIOS - http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=V7P04&fileId=3376258359&osCode=WS8R2&productCode=poweredge-r620&languageCode=EN&categoryId=BI

Idrac 1.57- http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=XH6FX&fileId=3368816948&osCode=WS8R2&productCode=poweredge-r620&languageCode=EN&categoryId=ES

After that you can try again and see if it is resolved. If not then you also have the option of setting Virtual Media via the racadm commands -

Use the objects in the iDRAC.VirtualMedia group with the set command.
Use the objects in the cfgRacVirtual group with the config command.

Let me know how it goes.

cgenie · Answer

Thank you for the suggestions. The upgrade didn't help, I still can't connect via the JAVA Console. With RACADM I can attach/detach virtual media but how can I upload the media image file? P.

DELL-Chris H · Answer

Could you follow this link and confirm this is what you are seeing - http://de.community.dell.com/techcenter/systems-management/w/wiki/660.how-to-use-dell-idrac-virtual-media.aspx

Also, have you attempted with the Console set to Native, and not Java?

cgenie · Answer

I have all the same settings except that my web interface and console look slightly different, maybe because I have new version. Here are the settings:

https://www.dropbox.com/s/xm9709jo9r12kxj/Zrzut%20ekranu%202014-06-10%2019.46.00.png

Here is the console screenshot:

https://www.dropbox.com/s/qlbg0lgmwh1k45x/Zrzut%20ekranu%202014-06-10%2019.46.21.png

And the 'connecting' dialog box that appears after I click 'connect virtual media':

https://www.dropbox.com/s/8qf2fudij4azb37/Zrzut%20ekranu%202014-06-10%2019.46.25.png

Gizeh · Answer

Hello, Was same issue on similar server. Try to restart idrac (racadm racreset) - in my case it helped (iDRAC fw 1.57.57) Or you can downgrade idrac firmware to ver. 1.46.45 http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=JYX4C in my case it also helped

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