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September 19th, 2019 10:00
SupportAssist Enterprise vs OpenManage Enterprise for alerting?
Howdy,
I'm looking for an easy to use solution that can simply send me an alert email any time one of our physical servers has a hard ware problem. Machine powers down, hard drive dies, power supply problems, etc.
We currently use OMEssentials which is fine but old and outdated. I was starting to setup OMEnterprise but am now wondering if SAE would be a better choice. I've never used it before but can anyone let me know which would make the most sense just for an alerting perspective?
Thanks!
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DELL-Chris H
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9.7K Posts
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48K Points
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September 20th, 2019 05:00
Kelemvor33,
From what you said you're needing I would suggest OpenManage Enterprise. While both OME and SAE monitor the system and alert you to issues, SAE goes further and automates support by proactively identifying hardware and software issues. When an issue is detected, it notifies you then automatically creates a Support Request with Dell, attaching the data required for troubleshooting. So if you are just wanting something for monitoring and managing, I would go with OME. If you want to go further and automate then go with SAE.
Hope this helps.
kelemvor33
2 Intern
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374 Posts
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September 23rd, 2019 10:00
Do they both rely on the Drac to pull their hardware alert information or does SAE connect in a different way? The automated ticketing might come in handy, we just don't require that feature.
If SAE is easier to setup and configure, then maybe I'll give that a shot since getting OMEnt up and running was a pain. Do I have to configure things in the Drac in order to get it to send alert information to SAE?
Thanks.
DELL-Chris H
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9.7K Posts
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48K Points
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September 23rd, 2019 11:00
They do use the iDrac, and if the system is a 14th generation then SupportAssist is actually embedded in the iDrac.