Moderator

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4.7K Posts

November 24th, 2020 08:00

Hello arcolino,

 

I'm sorry to see the virtual console does not connect properly.

 

First thing to check is the DRAC firmware up to date?

Try a different browser, clear browser cache: IE, Chrome, FireFox

 

I would also recommend trying the HTML5 plugin and check results. This one works most times I see it.

 

I see a thread has possible solution for you : https://www.dell.com/community/PowerEdge-Hardware-General/R730-iDRAC-8-Java-Error-Network-Connection-has-been-dropped/td-p/6121815

 

Other things to check:

Possible Solutions:

*The issue can occur when the port 5900 is blocked by the firewall. 5900 needs to be open for Virtual Console connection.

*Reset idrac from gui, quick launch tasks.

*If the switch is set to 100/Full and the IDRAC network settings is set to AUTO negotiate, set the IDRAC nic to 100/Full.

*Dell iDRAC "Failed to Connect" Java error fix : https://www.youtube.com/watch?v=Xb2TBK0-Gwk

*How to fix Java for iDRAC6 virtual console : https://www.youtube.com/watch?v=drhSo9Xl9M0

 

Please let me know how it goes and if you still have issues please let me know the Server model and iDRAC firmware you have.

1 Rookie

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11 Posts

November 24th, 2020 10:00

hello I'm running idrac ver  Version 4.22.00.53(Build 03)

and java ver 8u261, 

I get a login error
the viewer has terminated

I saw post to downgrade java which I did 

to the jre 8 update 162

still getting 

the viewer has terminated 

reason the network connection has been dropped.

anyone know exactly which java works to not get this error? please help!

Moderator

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4K Posts

November 25th, 2020 00:00

Hello,

please can you try with jre-8u161 or jre-8u162?

And perform also a iDRAC reset with this procedure

https://dell.to/3nQYtM3

Please let us know if it helps.

 

Thanks

Marco

 

1 Message

June 10th, 2022 08:00

I use Java 7u21 for iDRAC 7 on windows server 2019. however java 6u14 and 8u333 failed on me. you can download here

https://www.oracle.com/java/technologies/javase/javase7-archive-downloads.html

installing new iDRAC version is not option for me as my service tag is expire

1 Rookie

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1 Message

August 2nd, 2022 03:00

You can also go ahead and go in virtual console settings. Set the script  to HTML5. refresh IDRAC and issue resolved.

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