Yellow Triangle on Agent Global Status

Question

Some of my computers (running OMCI 7.1.382) are showing up with the yellow triangle warning.  Looking at the computer details, the yellow triangle is associated with the Agent Global Status under Software Agent Information.  If I'm understanding this right, it means there's a problem with the OMCI agent itself.   Is that the case?  If it is, I don't have any idea how to resolve it, especially since the agents seem to be working OK on the computers with this problem.  Or, does the triangle mean the agent has detected a hardware problem?  If so, how do I determine what that problem is, exactly?  I don't see anything I can click on, except OMCC, and that hasn't been of any help with this issue.   Thanks in advance.

nuditarian · Answer

It means that there is 'something' wrong with the client, and that's about it. Dell in all of there Systems Management wisdom didn't think it was important to give you any clue as to what the problem is, they just let you know that there is a problem. You then have to connect to the machine using Client Console(OMCC) to find out what the issue is. Funny thing is, when you connect to the machine with the Client Console, it STILL won't really tell you what the problem is. It just shows you all of the CIM data that you can look at. Nice of them, huh? So you can proceed to click on each and every one of the 50+ CIM clases and see if it gives you some clue as to what is wrong. In my case, I've never actually had any of the CIM data indicate anything wrong, so you can do what every sysAdmin who spends a fair amount of time setting up centralized monitoring wants to do: Get in your car, drive to where the computer is and take a look at it. When you get there, curse the fallability of man, and the people who developed ITA because all it was was a chassis intrusion alarm.

Troy Tripp · Answer

Well, I won't go to all that trouble.  I'll just do the cursing part you recommend, since I'm well-qualified in that area.

tcrooch · Answer

Hi. I'm very new to this and having many problems myself. One thing I did learn (also something Dell fails to note ANYWHERE!) is that little yellow triangle may mean there has been a chassis intrusion. Unfortunately this may require a client visit to clear the warning.

May be something to try, anyway.

Tony

tester25 · Answer

You can find out if the alert is being caused by a chassis intrusion remotely by doing the following:   1.  In IT Assistant, go to the Tools Menu and select User Preferences 2.  Select the 'View Preferences' tab 3.  Find, 'Enable Details tab in the Device Tree view' and check the box next to it 4.  Click on OK 5.  Now in the Device Tree, select the system that has the Yellow Triangle 6.  Select its 'Details' tab 7.  Browse through CIM to \CIM\Root\DellOMCI\CIM_ManagedElement\CIM_Setting\Dell_SMBIOSsettings 8.  Now look at all of these values and find the one for 'ChassisIntrusionStatus'.  If the chassis intrusion is detected then that field will say 'Detected'   There's a way to clear this remotely too.  Let me know if you want to know how to do that.

Troy Tripp · Answer

Well, I'd like to know!

tcrooch · Answer

Troy, by right clicking the machine name with the triangle you can choose to launch the Application "Client Console" -(this is assuming you have the OpenManage Client Connector installed on the ITA machine. That is the only way for that option to become available)

Now when you open the Client Connector to that machine, you will see a bunch of settings that you can configure. You want to find the SMBIOS settings. In here is where you find the Method for Chassis Intrusion (Enabled, Disabled, Enabled-Silent) and also the State of the Alert. Using the OMCC 2.0 just gives numbers for the state. I believe 3=Detected, 4=Not Detected, 5=Clear

Set this value to 5 and Apply the change. Then close the OMCC and when back in ITA Refresh the Inventory of that machine and it will turn green.

Note that if you are using OMCC 2.1 that the values are listed as you would see them in the BIOS. In other words it will say Detected, Not Detected, etc. Just choose Clear from the drop down and Apply your changes and refresh ther inventory and you should get the same result.

Hope I helped!

Troy Tripp · Answer

The only problem I have with OMCC 2.1 (which I just installed, upgrading from 2.0), is that this is the way it should have worked in the first place! I don't know who wrote the OMCC program (or the ITA program, or the... you get the drift), but it was very user-unfriendly. The drop-down list in 2.1 could have been so easily implemented in the first release.

That's been my big problem with all the Dell software tools (OMCC, ITA, SA). Their usefulness is severely limited by their obtuse interfaces.

Systems Management General

Yellow Triangle on Agent Global Status

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