Cannot log in to OMSA 6.1

Question

I have installed OMSA 6.1 on a Dell PE 1425SC running SBS 2008, but cannot login. All the services are running and I can log in to the Manage Web Server portion, but it will not accept any credentials for the Managed System Login. I have three fields, Hostname/IP, Username, and Password as well as two checkboxes for Active Directory Login and Ignore Certificate Warnings. I have tried using the hostname and IP address of the local server as well as localhost. I have tried two AD administrator accounts in standard and domain\username formats with their associated passwords. I have tried with and without Active Directory Login checked. If I don't check Ignore certificate warnings it always gives a certificate error. If I try to login with our normal AD management account, support, I receive an internal error message whether I have AD Login checked or not. If I use the administrator account with or without AD Login checked I receive the error message 'Login failed...username or password is incorrect'. I have reset the administrator password in AD, so this might be the problem with the account if it has an old password cached somehow, but I have never been able to log in so I don't think this is the issue. If I change to Manage Web Server I can login with the support user account or administrator, but only if I don't check Active Directory Login. I have an amber light on the server so I really need to find out what's going on. Does anyone have any suggestions? Clark

iTOPS · Answer

Just an update:

I've tried with Firefox 3.5 and IE 7 and 8 and have the same issue. I also checked the logs in the OMA directory and they are not showing any login attempts at all. The log does show my connections to the web server, though. The Windows logs don't show any errors.

I think the log file not showing any attempts is a clue, but I'm not sure where to go from here.

waldrondigital · Answer

I have this exact same issue on two servers that I attempted to install OMSA 6.1 on. These were both DCs. I cannot login to them either, as I get "Login failed....Internal Error" when logging in to the Server Administration piece of the software.

If you haven't taken the steps to configure Windows Remote Management, that may be your issue. If you get a "Login failed... Connect error" or something to that effect it means that Windows Remote Management isn't working. I couldn't find anywhere in the Dell documentation that addressed this (thanks guys!). I believe WinRM is key to making OpenManage 6.1 work as it performs authentication, but who knows.

Install Windows Remote Managment 1.1.

sc config "WinRM" start= auto
net start WinRM
winrm create winrm/config/listener?Address=*+Transport=HTTPS
netsh firewall add portopening TCP 80 "Windows Remote Management"

or you could just run "winrm qc" to run the quick configure. But it will fail if you don't have the Windows Firewall running. So use the above which will work in either case. The last line is necessary only if the Firewall service is running and will fail if it isn't. No need to worry.

Another caveat regarding WinRM. Running anything on port 443 on the system in question? Well you will get a CertificateThumbprint error when running the 3rd line above. Instead run this command:

winrm create winrm/config/listener?Address=*+Transport=HTTPS @{CertificateThumbprint=""}

Ask me how I know this? Because I've been trying for 10 hours in vain to get this gd OMSA 6.1 working. This program is driving me to drink.

waldrondigital · Answer

I also tried replicating your error. I was able to by not putting the correct password in and submitting the logon form. When I use the correct password I get "internal error" so at least I believe I'm getting a little further than you.

If your server is not a DC, try logging in with COMPUTERNAME\user with AD unchecked or DOMAIN\user with AD checked. Maybe that will help.

iTOPS · Answer

I looked at the Windows Remote Management when I did the initial setup since it was listing it as a warning for the install. I'll check what you've listed against what I have.

The server is an SBS 2008 so it's definitely the DC and I won't have any local users.

I have not tried installing the software on a workstation yet to try to control the server to see if that helps.

Clark

iTOPS · Answer

I can verify that if I use an incorrect password I'll receive an incorrect username/password error. If I use correct credentials with or without the AD Login checked I receive the Internal Error message.

I ran through your Listener configuration commands and received errors back because I already have that set up. By the way, the last string should start @{ not {@.

Clark

waldrondigital · Answer

Well, let me know if you make any progress with this.  I'm at a stand-still.  I edited my original post where I transposed the @

iTOPS · Answer

I'm still stuck on this as well.   If anyone else has any ideas any help would be appreciated.   Clark

waldrondigital · Answer

Even Dell support will tell you to use 5.5 and not version 6.  It just doesn't work.

ekobrinsky · Answer

Same here, tried every possible combination of checkboxes/names/logins.

Running windows 2008 server and it's the domain controller if it matters.

Is Dell support still telling people to use 5.5 five months later??

theflash1932 · Answer

If we are talking about the SC1425 here, I'm not sure why they are telling you to install any version of OSMA. From the looks of it, this system doesn't support OMSA at all. Surprising it installed at all.

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=08&l=en&s=bsdr&os=WNET&osl=en&catid=&impid=&SystemID=PWE_XEO_1425SC

If some of you are talking about machines other than the SC1425, OMSA may or may not be supported on it. Some machines's support of OMSA tops out at version 4.5 or 5.5.

Systems Management General

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