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13202
September 21st, 2011 12:00
DRAC 5 Internal Server Error
Hello,
We have a poweredge 1950 running the following:
Product Dell Remote Access Controller 5
Version 1.45 (Build "09.01.16")
When we try to acces the DRAC card we get this error:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log.
We did try rebooting the server and updating the drac software but still getting the same error. Any help or suggestions would be appreciated.
Thank you
DELL-Willy M
802 Posts
0
September 21st, 2011 13:00
You can look at reseating the DRAC 5 card in the server. Here is a link to a PE 1950 hardware manual. You can find information on installing and removing the DRAC on page 71.
support.dell.com/.../HH176A02MR.pdf
Also, you can look at flashing the firmware on the DRAC 5. Here is a link for a windows packaged update.
DRAC 5 remote access controller firmware 1.60, released 3/10/11, recommended, Windows update package, *May take 8-15 minutes to complete, 21mb: ftp.us.dell.com/.../RAC_FRMW_WIN_R298944.EXE
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woochman
279 Posts
0
September 22nd, 2011 21:00
I had this happen a few weeks ago. Dell suggested to first update the DRAC firmware. I updated the firmware successfully and the error message persisted. Their next suggestion was to physically reseat the DRAC card. Reseating the DRAC card resolved the issue.
ishtro
1 Message
0
January 7th, 2020 22:00
Same problem. How to solve it?