Need help running DSET remotely

Hi Cameron,

Thanks for reaching out to us.

Since you have installed DSET provider component on the target system, you dont need to mention the source for Hardware and Storage information (using -n option). Can you please try the following command and let me know the result:

# dellsysteminfo -s -u -p -r $HOME/dset.zip

Thanks,

-Prabhat

If I run that command against a remote machine I get this error:

Dell System E-Support Tool

@Copyright Dell Inc. 2004-2012  Version 3.3

root@10.102.24.141's password:

root@10.102.24.141's password:

root@10.102.24.141's password:

root@10.102.24.141's password:

root@10.102.24.141's password:

Failed to gather Software/Logs data. Check the IP Address and credentials.

Credentials and IP are correct.

But if I run it against 127.0.0.1 it works.

Feels like a firewall issue.

What port does this use?

Hi Cameron,

Can you please disable the firewall and try this command? It uses 5988 & 5989 for communicating w/ remote server. From readme.txt:

NOTE: The default port 5988 (for http) or 5989 (for https) is used by the system to

     install Remote Provider.

Let me know if this helps.

Thanks,

-Prabhat

# telnet 10.102.24.141 5989

Trying 10.102.24.141...

Connected to 10.102.24.141.

Escape character is '^]'.

Connection closed by foreign host.

# dellsysteminfo -s 10.102.24.141 -u root -p rootpass -r $HOME/dset.zip

Dell System E-Support Tool, Version 3.4

@2004-2013 Dell Inc. All Rights Reserved.

root@10.102.24.141's password:

root@10.102.24.141's password:

root@10.102.24.141's password:

root@10.102.24.141's password:

root@10.102.24.141's password:

Failed to gather Software/Logs data. Check the IP Address and credentials.

Hi Cameron,

Can you provide me the following details as this will be help me in replicating the issue?

Client OS

Provider OS

OS type 32 or 64 bit

I also see one line which says "Connection closed by foreign host." was this intentional on your part?

Main Server OS

CentOS 6.4 64-bit

Dell R410

Target Server OS

CentOS 5.9 64-bit

Dell R310

The telnet connection was not manually closed by me and closed on it's own after a few seconds.

Hi Cameron,

Thanks for your response. I would like to know if you can ssh to this remote system using root? For collecting software and logs, ssh connection is required. So, if you havent enabled sshd on the remote system, can you please enable it and run this command again.

Also, if ssh is enabled, then can you run the following commands:

# dellsysteminfo -s 10.102.24.141 -u root -p rootpass -d hw -r $HOME/dset-hw.zip

# dellsysteminfo -s 10.102.24.141 -u root -p rootpass -d sw -r $HOME/dset-sw.zip

If the above commands fail, can you disable the firewal temporarily and try.

Please note that DSET hasnt been certified on CentOS yet, so I'm curious to know how did you install DSET on CentOS?

Thanks,

-Prabhat

Hi Cameron,

Let us know if you still need some help on this.

Thanks,

-Prabhat

OS level ssh root access is disabled on all our systems for security. We use other accounts with sudo access to manage.

Cameron,

Thanks for the update. You can certainly use sudo user for remote collection. Here is how you can use it:

You need to have ssh enabled and in case of sudo user, username should be added to the sudoers list.

/etc/sudoers file

username ALL=(ALL) ALL

Once you updated the sudoers file, run the dellsysteminfo command same as above. Just pass the sudo username  instead of "root".

Let me know if this helps.

Thanks,

-Prabhat