OpenManage Essentials - iDRAC7 Update Fails

Question

Hi, I am attempting to update three R620 servers' iDRAC7 via OpenManage Essentials System Update. The servers' version is 1.56.55 and attempting to upgrade to 2.21.21.21. I have unchecked the box that states 'After update, if required, reboot the device' because the Reboot Required is false. I have successfully updated a R620 where the version was 1.66.55 going to 2.21.21.21. This is the message I received after the job failed: -------------------------------------------------------------------------------------------------- PackageCode 1PackageFileName C:\Users\james\AppData\Local\Temp\s11jg\iDRAC-with-Lifecycle-Controller_Firmware_VV01T_WN64_2.21.21.21_A00.EXEPackageLog << PACKAGE LOG (SelfExtractable) >> ===============> Update Package application started <=============== Command: C:\Users\james\AppData\Local\Temp\s11jg\iDRAC-with-Lifecycle-Controller_Firmware_VV01T_WN64_2.21.21.21_A00.EXE /f /s /l=C:\Windows\TEMP\DUP.log Date: 2015-12-10 13:56:18 ========================================================================= Release ID: VV01TA00 Update Package version: 15.06.200 (BLD_346) User: ENDR\james Collecting inventory(elipsis) Running validation(elipsis) The version of this Update Package is newer than the currently installed version. Software application name: iDRAC Package version: 2.21.21.21 Installed version: 1.56.55.00 Executing update(elipsis) Device does not impact TPM measurements. Device: iDRAC, Application: iDRAC Firmware update in progress, please wait 30 minutes before attempting to run an update again. ==============================> Update Result <========================== Update was not applied ========================================================================= Exit code = 1 (Failure) 2015-12-10 14:05:40 << PACKAGE LOG (SelfExtractable) >> ===============> Update Package application started <=============== Command: C:\Users\james\AppData\Local\Temp\s11jg\iDRAC-with-Lifecycle-Controller_Firmware_VV01T_WN64_2.21.21.21_A00.EXE Date: 2015-12-10 14:05:40 ========================================================================= Update Package finished. Exit code = 1 2015-12-10 14:05:40PackageReleaseId Not AvailablePackageState completePackageStatus 5TotalStatus One or more Update Packages failed during execution, but the update continued running to the end.TotalStatusMessage Software update complete. ------------------------------------------------------------------------------- Can someone please tell me why it's failing? Thank you!

dajonx · Answer

Anyone?

DELL-Martijn G · Answer

The version that you are currently on is a bit of a problem version, see http://en.community.dell.com/techcenter/systems-management/w/wiki/7526.idrac7-home#iDRAC7_cure

You might want to restart the iDRAC before the update with racadm racreset, through the iDRAC web gui or hold the System identification button on the front of the server for 15 seconds.

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the system status indicator on the back flashes blue until one of the buttons is pushed again.
Press to toggle the system ID on and off. If the system hangs during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode.
To reset the iDRAC (if not disabled in F2 iDRAC setup) press and hold for more than 15 seconds.

After that first make sure the LifeCycle Controller is the latest version, you may need to do this manualy
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=TR4J7

You can try the update after that again and select the following options.

If it still doesn't work you need to do it manually through the iDRAC GUI. Go to http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=VV01T and download iDRAC-2.21.21.21-A00.exe. Unpack it and upload firmimg.d7 in the iDRAC webgui.

dajonx · Answer

Thank you for your response!

If I reset the iDRAC via the System Identification button, will it mess anything else up? These are production servers so I want to be absolutely certain.

How can I see what version of I have of the LifeCycle Controller?

Do you think it's best to update iDRAC manually to guarantee that it updates?

DELL-Martijn G · Answer

It will only restart the iDRAC the running OS will not notice it. If you want you can also do this through the iDRAC GUI.

The version of the LifeCycle controller can be seen on the Server page in the iDRAC.

With a manual upgrade there are fewer moving parts so to speak that can cause issues.

dajonx · Answer

Thank you! I don't think I have iDRAC set up...

DELL-Martijn G · Answer

You are looking at OpenManage Server Administrator (OMSA) you can configure the iDRAC from there if you want.

Systems Management General

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