Single-bit failure error rate exceeded - DIMMA

Question

Hi All - I have a Poweredge 6450 that began logging the following error in SA 1.8.  Attributes Values   Status Critical Device Name BANK_4/DIMM_A Size 128 MB Type SDRAM-SYNCHRONOUS Speed 7 ns Failures Single bit warning error rate exceededSingle-bit failure error rate exceeded   It logs this for Banks 1-4, always DIMMA.  We have replaced the motherboard once, the memory riser board twice, replaced a total of 8 of 16 DIMMS.  We have swapped out the DIMMS in BANK 1-4 From A to B yet the error still comes up DIMMA in all banks even though the DIMMS were previously in DIMMB and didn't show any error there.  I'm having difficulty believing that it is a hardware issue (at least not a bad DIMM) and am wondering if this could possibly be a problem with SA.  The server is up and running fine.  Here are the system details:  BIOS Information   Manufacturer  Dell Inc.   Version  A10   Release Date  11/06/2001  NOTE: Will be updating the BIOS to A13.  Motherboard replacement downgraded it to A10.  We were getting the same errors on A13 so I doubt they will stop.  Firmware Information   Name  Embedded System Management Controller   Version  5.39   Firmware Information   Name  Power Supply Paralleling Board   Version  2.41   Firmware Information   Name  Primary Backplane   Version  1.30   Firmware Information   Name  Secondary backplane   Version  1.30  Software Profile   Operating System   Name  Microsoft Windows 2000 Server   Version  5.0 Service Pack 3 (Build 2195)   System Time  Wed Aug 04 11:38:26 2004   System Bootup Time  Sat Jul 24 09:26:00 2004   System Management   Name  Server Administrator   Version  1.8.0   Description  Systems Management Software   Contains  Instrumentation Service 5.1.0     Storage Management Service 3.5.0     Update Service 1.9.0     Diagnostic Service 3.0.0     Sun JRE - OEM Installed Version 1.4.2     Secure Port Server 1.0.0     Core Service 1.8.0     Instrumentation Service Integration Layer 1.8.0     Storage Management Service Integration Layer 1.2.0     Server Administrator 1.8.0     Data Engine 5.1.0     OpenManage Tools 1.0.0     Remote Access Card Populator 3.20     Dell OpenManage 3.8.0    Any suggestions, thoughts or ideas would be appreciated.  MY DB Admin is getting worried as this is the production DB Server for the company. Thanks in advance, Jules

DELL-JamesC · Answer

Bios revision A14 addresses this problem.  Here it is: http://ftp.dell.com/bios/PE6450-BIOS-WIN-A14.exe Thank you for using the support forums!

MSslave · Answer

I installed the A14 BIOS and am still receiving the same errors on DIMM A in BAnks 1-4.  Any other suggestions?

DELL-JamesC · Answer

A new version of Server Admin was released 9/16. It is server admin version 1.9, part of OpenManage 4.1. Here is the windows version: http://ftp.dell.com/sysman/om_410_win_managed_system_A00.exe. If you upgrade to this version you probably have a memory card going bad. If this is the case please call into tech support for further troubleshooting.

Hope this helps.

Systems Management General

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