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April 13th, 2011 07:00

System Errors eventid:0 within ITA v8.3

Does anyone know how to fix the issue when the following error occurs in IT Assistant v8.3:

Event Type: Error
Event Source: IT Assistant Services
Event Category: None
Event ID: 0
Date:  4/10/2011
Time:  8:57:01 PM
User:  N/A
Computer: DELLITA
Description:
An internal application error occurred while attempting to run the task "Status Poll". If this problem persists, please contact technical support.

It seems to be related to when the remote database gets moved within its database cluster. Restarting the 2 DSM services doesn't help and the only way I've known to clear these events is to resatart the system.

2 Intern

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793 Posts

April 19th, 2011 17:00

For starters, try updating to ITA 8.9.  Then take a look at your cluster configuration and how you set up the ITA database connection.

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