In order for IT Assistant to receive SNMP traps from PET (Platform Event Trap) enabled boxes, UDP port 162 must be opened up. To open up port 162 do the following:
1. Go to Start -> Settings -> Control Panel -> Windows Firewall
2. Click on the Exceptions tab
3. Click on Add Port
4. In the Name box type “SNMP Traps”
5. For the port number enter 162
6. Select UDP
7. Click OK
8. Click OK
For a complete listing of ports that IT Assistant uses to manage a network see C:\Program Files\Dell\OpenManage\IT Assistant\Uguide\ports.htm. Use the procedure above to open any more required ports.
The UDP port for SNMP is open on the machine and I even disabled XP’s firewall. Yet, I still get the following dialog box error when attempting to launch IT Assistant: Unable to connect to Dell Open Manage server 'localhost' on port 2607. The connection parameters may be invalid or the server may be down. Try restarting the application or contact the system administrator if the problem persists.
Thanks for the suggestion though! Any other idea as to what might be causing the application to fail to launch?
Unfortunately I have not been able to resolve the problem. Just the one response from Dell above and that was all. I’ve got Silver Premium Support, so if I get a minute, I may have to open an official trouble ticket on this. If I find a solution, I’ll post it here in the hopes it might help others.
DELL-SeanC
99 Posts
0
March 29th, 2005 15:00
In order for IT Assistant to receive SNMP traps from PET (Platform Event Trap) enabled boxes, UDP port 162 must be opened up. To open up port 162 do the following:
1. Go to Start -> Settings -> Control Panel -> Windows Firewall
2. Click on the Exceptions tab
3. Click on Add Port
4. In the Name box type “SNMP Traps”
5. For the port number enter 162
6. Select UDP
7. Click OK
8. Click OK
For a complete listing of ports that IT Assistant uses to manage a network see C:\Program Files\Dell\OpenManage\IT Assistant\Uguide\ports.htm. Use the procedure above to open any more required ports.
WolfTombe
3 Posts
0
March 30th, 2005 09:00
The UDP port for SNMP is open on the machine and I even disabled XP’s firewall. Yet, I still get the following dialog box error when attempting to launch IT Assistant: Unable to connect to Dell Open Manage server 'localhost' on port 2607. The connection parameters may be invalid or the server may be down. Try restarting the application or contact the system administrator if the problem persists.
Thanks for the suggestion though! Any other idea as to what might be causing the application to fail to launch?
newbieTalk
16 Posts
0
April 12th, 2005 07:00
Hi WolfTombe,
I am having the same problem. Have you solved yours yet?
WolfTombe
3 Posts
0
April 12th, 2005 10:00
Unfortunately I have not been able to resolve the problem. Just the one response from Dell above and that was all. I’ve got Silver Premium Support, so if I get a minute, I may have to open an official trouble ticket on this. If I find a solution, I’ll post it here in the hopes it might help others.
newbieTalk
16 Posts
0
April 13th, 2005 01:00
Hi,
I got this problem solved now. We need to get SNMP and IIS running before we install IT Assistant.