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Dell Streak Froyo (2.2) Update Frequently Asked Questions
Hi Folks,
I created this FAQ to share updated information and answers to some of the more popular questions we've been getting. Feel free to post any additional questions and/or comments here regarding the Froyo update on the Dell Streak.
Thanks,
Amy
Q. What if I am not a current Streak owner, but I plan to buy from Best Buy or Dell directly in the U.S.? Will Froyo be pre-installed?
UPDATED 4-8-11
A. For those AT&T customers who purchased a Streak from Best Buy prior to the Froyo update, here is a link to download the update if you don’t have it already: http://mobileupdate.dell.com/PackageProductionLocations/Streak_340_14844_31.pkg
Q. When will the Open Source code for Streak Froyo be available?
UPDATED 12-14-10
A. Source code is now available at http://opensource.dell.com/releases/streak/ .
Q. What if I buy my Streak in Japan, Korea or Singapore? Will it have Froyo preinstalled?
A. Yes, Streaks purchased in Japan, Korea or Singapore will have Froyo preinstalled.
Q. What if I installed a non-Dell version of Android on my Streak? Will I still get the update?
A. No. The update will only be deployed to Streak units which have Dell-provided versions of Android.
UPDATED 4-8-11
A. On the Dell Support Site, under Drivers and Downloads:
Q. What if I don’t want to use the Dell Stage Interface?
A. You can remove it by holding down your finger on the widget shortcut and choosing the delete option.
Q. Can I run the update, even if I don’t get the official notice, by copying the URL from someone else’s device?
A. No, the final link to download the 2.2 Froyo update will be non-functional unless the browsing session is initiated via the software update mechanism on the Streak device. This is because the software update application in the device communicates with the OTA update server to authenticate the update session. The link to the update is dynamically set to download the correct software package based on the device that is connecting to the update server. Please wait for the software update notice to display on the device itself, when your version of the software is ready for the upgrade. You can continue to check for updates manually by going to Menu->Settings->About device->System Updates which will connect to the update server and correctly check for an update.
Q. Why is UK getting Froyo update before US?
A. Technically, that is not true. I'd like to clarify a rumor that got started Friday because of two tweets from UK customers. They had received an update message in error last Friday. I followed up with the team that deploys the updates and found out a small set of devices may have received a “Software Update is available” notice but when they selected it, they were directed to a webpage that indicated “No software updates available at this time.” Shortly after I sent out the apology tweets to the two users, I got an update from the deployment team apologizing for the brief glitch. They also noted that the issue was fixed and no further devices would receive notices until the actual update was turned on. This OTA update is rolling out in phases to different groups of customers. Although I can’t share the exact scheduling, I can say that this week folks who were part of the US Beta testing group will be some of the first to receive the update. Then, folks in Europe with unlocked devices will start to receive the update.
Q. Why can't I have the EXACT date when my device will receive the Froyo update?
A. This has been a very controlled release and several factors affect the rollout. There are also many reasons for not sharing specific dates. For one thing, the rollout schedule changes periodically. This allows our deployment team to stop and fix issues they may discover. Other factors include logistics and coordination/approvals from third party providers. Appreciate your feedback and patience while we continue to roll the update out.
Q. I bought my Streak Unlocked, I received the OTA Froyo update, but I am getting the redirect error. When will Dell fix this?
UPDATED 12-14-10
A. Here is the latest Android 2.2 update for the unlocked phones that are currently on Dell version 3.09 or 3.15 that fixes the issue with browser redirect errors:
Q. I bought my Streak Unlocked, but have not received the update yet.
UPDATED 12-14-10
A. Everyone (globally) who purchased an Unlocked version of the Streak should have received an update notice by now. If not, please manually check for your update by either 1. shutting down and rebooting or 2. going to Streak Settings – About Device and selecting System Updates.
DELL-Amy B
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November 16th, 2010 12:00
Hi Ranida,
I just sent you a private message. Let's take this one offline so I can look into it for you.
Thanks,
Amy
DELL-Amy B
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November 16th, 2010 12:00
Hi Chike99,
The OTA update for Rogers is still to be determined at this point. I'm also not sure if and when we will offer an unlocked version in Canada. Send me a private message with your order number so I can look at it. I know of some customers who have purchased units in the US and moved to other countries. If you are looking to connect your Streak to another service provider, I'm not 100% sure that it will work. If you do end up buying an unlocked unit from US and it doesn't work out, I can work with you to get it returned.
Thanks,
Amy
DELL-Amy B
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November 16th, 2010 12:00
Hi Streak2046,
I can't give you exact dates, but I recommend that you (and other Hong Kong unlocked Streak customers) check back in one week. Follow the instructions on the blog for manually checking for the update.
Thanks,
Amy
RoshanMani
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November 16th, 2010 13:00
For everyone fretting about the carrier/network locks on their Dell Streak, you should check out http://rebelsimcard.com . I got frustrated with O2 not playing nice about unlocking my Streak and finally picked up this sim.. Now my Dell Streak works on non-O2 networks just fine.. It's a brilliant solution.. Apologies for the fanboy rant.. :-)
the.mister.d
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November 16th, 2010 13:00
Amy,
My company has corporate account with Dell. I got unsubsidized version of Streak and got it unlocked by calling AT&T. However I can't use it with my TMo service as 3g bands are not supported in this device.
I actually was waiting for your reply and hopeing that you would say something like "A true consumer version of unlocked coming in next few weeks."
I will be waiting for this True Unlocked version so that I can stick with my existing service provider.
Thank you Amy for your reply.
Anand D (Mister D)
the.mister.d
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November 16th, 2010 13:00
Hi Roshan,
I am not sure about all other service provider but Dell Streak US version will still be using Tmobile's EDGE network and not 3G network capabilities even with RebelSim.
DELL-Amy B
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November 16th, 2010 13:00
Hi Prowing,
If you purchased the Streak in the U.S. because you were under the impression it was unlocked, then I would recommend calling the Mobile Devices queue to request a return, so you can place another order for the unlocked version when it becomes available in the next few weeks. I don't believe an exchange from one to the other will be possible because of the associated contracts, so a return and re-order is your next best option.
Let me know if you have any trouble getting this done.
Thanks,
Amy
DELL-Amy B
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November 16th, 2010 13:00
Hi Mister.D,
Technically we are not selling a true 'Unlocked' version in the U.S yet. Another customer sent me the following link, but it is not a consumer product link. This is for our business products. It's mainly for corporate or enterprise users who have their own corporate AT&T SIMs. It's still locked to AT&T. A true consumer version of unlocked coming in next few weeks.
http://configure.us.dell.com/Dellstore/config.aspx?c=us&ccc=true&cs=04&dm=true&l=en&oc=DellStreakUnlockedSAP&prod=false&vw=icon&fb=1
Thanks,
Amy
RoshanMani
4 Posts
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November 16th, 2010 13:00
Using RebelSim, I've tried the Dell Streak on the Orange network in the UK.. 3G works just fine.. Don't have any other SIM to test with..
DELL-Amy B
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November 16th, 2010 14:00
Hi Ryanchkim,
Did Optus advertise the Streak as 'unlocked' when you bought it? If so, I would check in a week for the update.
Thank you,
Amy
DELL-Amy B
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November 16th, 2010 14:00
Hi Mohmiller,
Yours would be considered locked to the AT&T network with no contract. Dell does not have unlock codes available. I've heard a few customers contacted AT&T directly to get an unlock code, but I don't believe that is going to affect your update deployment date.
Send me a private message with your Streak service tag and firmware version so I can double check for you.
Thanks,
Amy
DELL-Amy B
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November 16th, 2010 14:00
Hi Healthservices,
That would be a correct assumption. That is why the blog post recommends a specific backup process using the Dell Backup & Restore app. After you successfully update to 2.2, you will need to uninstall the Dell PC Suite and download/install the new version, which is called Dell Mobile Sync. You can download the software from Nero here: http://www.nero.com/link.php?gen_id=10&to=9999&installmd5=mhubdell&prg=installmhubdell-1.exe
Thanks,
Amy
DELL-Amy B
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November 16th, 2010 15:00
Hi Jeremy,
Good point. I was actually supposed to remove the specific date from my FAQ (notice that it was not in the Direct2Dell blog). That was an intitial target date. In general, Streaks locked to the AT&T network (with or without contracts) are targeted for December rollout of the update. So really no difference between Best Buy and Dell purchased Streaks. I'll update the FAQ.
Thanks for pointing this out.
Thanks,
Amy
john1101
4 Posts
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November 16th, 2010 15:00
uk unlock streak still cant nothing update here,firmware on1.6 build number 6267 ,please help ,thx
DELL-Amy B
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November 16th, 2010 15:00
Hi Ryan,
In that case, I would check for the update in about a week.
Thanks,
Amy