Panel Touch Firmware Venue 11 Pro 7130 problem

This is the log from the failure. 

[12/20/13 19:22:09] Update Package Execution Started [12/20/13 19:22:09] Original command line: "C:\Users\Dell\Desktop\5830_Firmware_8T9WD_WN_1.0.4.2_A02.EXE" [12/20/13 19:22:09] DUP Framework EXE Version: 3.0.97.1 [12/20/13 19:22:09] DUP Release: 8T9WDX00-00 [12/20/13 19:22:09] Intializing framework... [12/20/13 19:22:10] logo.png [12/20/13 19:22:13] User Command: attended [12/20/13 19:22:13] DUP Capabilities Value: 2097151 (0x1FFFFF) [12/20/13 19:22:13] DUP Vendor Software Version: 1.0.4.2 [12/20/13 19:22:13] Local System/Model Compatible with this Package? Yes [12/20/13 19:22:13] Local System OS Version: 6.2.0.0 [12/20/13 19:22:13] OS Compatible with this Package? Unknown [12/20/13 19:22:13] Local System OS Language: Unknown [12/20/13 19:22:13] Language Compatible with this Package? Unknown [12/20/13 19:22:13] Identified Behavior : attended [12/20/13 19:22:13] Temporary payload log file name: C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp [12/20/13 19:22:13] Translated Command Line : SynaUtilitySfx.exe /vLOGFILE=C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp [12/20/13 19:22:13] Path : C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02 [12/20/13 19:22:13] Identified Behavior : attended [12/20/13 19:22:20] Append Vendor Software Log: C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp [12/20/13 19:22:20]  --- Start of Vendor Software Log ---

[12/20/13 19:22:20] Unicode payload log file detected. [12/20/13 19:22:20] //=========================================================================== // Installation log for Synaptics device driver bundle // Date: 2013-12-20 19:22:13 //===========================================================================

Depackaging commands /vLOGFILE=C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp Found package C:\Users\Dell\AppData\Local\Temp\~SynaSetupBdl.zip with size 1413791   inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/devcon32.exe 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/devcon64.exe 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/PR1574183-PLG-00242-001_blr_13120501_THQA_TPK.img 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/PR1574187-PLG-00242-001_blr_13120501_THQA_Wintek.img 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/Synaptics.DSHID.dll 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/Synaptics.Rmi.Reflash.dll 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/Synaptics.Rmi.Reflash.Net.dll 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/SynaUtility.exe 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/SynaUtility.exe.config 

Extracted package C:\Users\Dell\AppData\Local\Temp\~SynaSetupBdl.zip to C:\Users\Dell\AppData\Local\Temp\SynaSetup Loading hardware setup program ... Calling process "C:\Users\Dell\AppData\Local\Temp\SynaSetup\SynaUtility.exe" with argument "C:\Users\Dell\AppData\Local\Temp\SynaSetup\SynaUtility.exe /vLOGFILE=C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp /WAIT /NeedsExitCode" Setup program terminated with exit code 6

[12/20/13 19:22:20]  --- End of Vendor Software Log ---

[12/20/13 19:22:20] Vendor Software Return Code: 6 [12/20/13 19:22:20] logo.png [12/20/13 19:22:20] logo.png [12/20/13 19:22:20] Name of Exit Code: ERROR [12/20/13 19:22:20] Exit Code set to: 1 (0x1) [12/20/13 19:22:20] Result: FAILURE [12/20/13 19:22:22] Open file: C:\ProgramData\Dell\UpdatePackage\Log\5830_Firmware_8T9WD_WN_1.0.4.2_A02.txt

Brian, are there any updates intended for Venue 8 Pro, which aren't offered thu Dell's Auto-detect?

Brian, are there any updates intended for Venue 8 Pro, which aren't offered thu Dell's Auto-detect?

Here is the log:

This is the log from the failure. 

[12/20/13 19:22:09] Update Package Execution Started [12/20/13 19:22:09] Original command line: "C:\Users\Dell\Desktop\5830_Firmware_8T9WD_WN_1.0.4.2_A02.EXE" [12/20/13 19:22:09] DUP Framework EXE Version: 3.0.97.1 [12/20/13 19:22:09] DUP Release: 8T9WDX00-00 [12/20/13 19:22:09] Intializing framework... [12/20/13 19:22:10] logo.png [12/20/13 19:22:13] User Command: attended [12/20/13 19:22:13] DUP Capabilities Value: 2097151 (0x1FFFFF) [12/20/13 19:22:13] DUP Vendor Software Version: 1.0.4.2 [12/20/13 19:22:13] Local System/Model Compatible with this Package? Yes [12/20/13 19:22:13] Local System OS Version: 6.2.0.0 [12/20/13 19:22:13] OS Compatible with this Package? Unknown [12/20/13 19:22:13] Local System OS Language: Unknown [12/20/13 19:22:13] Language Compatible with this Package? Unknown [12/20/13 19:22:13] Identified Behavior : attended [12/20/13 19:22:13] Temporary payload log file name: C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp [12/20/13 19:22:13] Translated Command Line : SynaUtilitySfx.exe /vLOGFILE=C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp [12/20/13 19:22:13] Path : C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02 [12/20/13 19:22:13] Identified Behavior : attended [12/20/13 19:22:20] Append Vendor Software Log: C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp [12/20/13 19:22:20]  --- Start of Vendor Software Log ---

[12/20/13 19:22:20] Unicode payload log file detected. [12/20/13 19:22:20] //=========================================================================== // Installation log for Synaptics device driver bundle // Date: 2013-12-20 19:22:13 //===========================================================================

Depackaging commands /vLOGFILE=C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp Found package C:\Users\Dell\AppData\Local\Temp\~SynaSetupBdl.zip with size 1413791   inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/devcon32.exe 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/devcon64.exe 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/PR1574183-PLG-00242-001_blr_13120501_THQA_TPK.img 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/PR1574187-PLG-00242-001_blr_13120501_THQA_Wintek.img 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/Synaptics.DSHID.dll 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/Synaptics.Rmi.Reflash.dll 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/Synaptics.Rmi.Reflash.Net.dll 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/SynaUtility.exe 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/SynaUtility.exe.config 

Extracted package C:\Users\Dell\AppData\Local\Temp\~SynaSetupBdl.zip to C:\Users\Dell\AppData\Local\Temp\SynaSetup Loading hardware setup program ... Calling process "C:\Users\Dell\AppData\Local\Temp\SynaSetup\SynaUtility.exe" with argument "C:\Users\Dell\AppData\Local\Temp\SynaSetup\SynaUtility.exe /vLOGFILE=C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp /WAIT /NeedsExitCode" Setup program terminated with exit code 6

[12/20/13 19:22:20]  --- End of Vendor Software Log ---

[12/20/13 19:22:20] Vendor Software Return Code: 6 [12/20/13 19:22:20] logo.png [12/20/13 19:22:20] logo.png [12/20/13 19:22:20] Name of Exit Code: ERROR [12/20/13 19:22:20] Exit Code set to: 1 (0x1) [12/20/13 19:22:20] Result: FAILURE [12/20/13 19:22:22] Open file: C:\ProgramData\Dell\UpdatePackage\Log\5830_Firmware_8T9WD_WN_1.0.4.2_A02.txt

That's the issue.  The firmware that was loaded is what gave me the error.  Now touch will not work. This firmware seems to be an update to the original. Is there a way to load the original firmware so that I can at least get it back working?

Hey Kamau1906  if you have access to a hub with keyboard/mouse can you check a few things. 

1. Post the error listed in the device manger

2. Run the driver pack  it has the Touch driver included - let me know if this fixed the issue.  

Can you PM with the Service tag of the system.  

Thanks

Erin

I just had this issue too. I am seriously questioning Dell's QA department at the moment, the following issues are outstanding and un-addressed by Dell:

• The latest Intel based drivers for the Venue 11 Pro (5130) from Dell - the installer is not signed - so Windows flags it as potential malware.
• This issue that you get an error message if you have the keyboard attached, with no help or useful error message.
• The issue of displaying lower than 1920x1080 resolutions on an external display having black borders all the way around.
• The DisplayPort not working on the Dock, not working at all.
• The HDMI out works, but is messy as the drivers keep trying to connect to a non-existent wireless display.