kamau1906
1 Nickel

RE: Panel Touch Firmware Venue 11 Pro 7130 problem

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Here is the log:

This is the log from the failure. 

[12/20/13 19:22:09] Update Package Execution Started [12/20/13 19:22:09] Original command line: "C:\Users\Dell\Desktop\5830_Firmware_8T9WD_WN_1.0.4.2_A02.EXE" [12/20/13 19:22:09] DUP Framework EXE Version: 3.0.97.1 [12/20/13 19:22:09] DUP Release: 8T9WDX00-00 [12/20/13 19:22:09] Intializing framework... [12/20/13 19:22:10] logo.png [12/20/13 19:22:13] User Command: attended [12/20/13 19:22:13] DUP Capabilities Value: 2097151 (0x1FFFFF) [12/20/13 19:22:13] DUP Vendor Software Version: 1.0.4.2 [12/20/13 19:22:13] Local System/Model Compatible with this Package? Yes [12/20/13 19:22:13] Local System OS Version: 6.2.0.0 [12/20/13 19:22:13] OS Compatible with this Package? Unknown [12/20/13 19:22:13] Local System OS Language: Unknown [12/20/13 19:22:13] Language Compatible with this Package? Unknown [12/20/13 19:22:13] Identified Behavior : attended [12/20/13 19:22:13] Temporary payload log file name: C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp [12/20/13 19:22:13] Translated Command Line : SynaUtilitySfx.exe /vLOGFILE=C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp [12/20/13 19:22:13] Path : C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02 [12/20/13 19:22:13] Identified Behavior : attended [12/20/13 19:22:20] Append Vendor Software Log: C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp [12/20/13 19:22:20]  --- Start of Vendor Software Log ---

[12/20/13 19:22:20] Unicode payload log file detected. [12/20/13 19:22:20] //=========================================================================== // Installation log for Synaptics device driver bundle // Date: 2013-12-20 19:22:13 //===========================================================================

Depackaging commands /vLOGFILE=C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp Found package C:\Users\Dell\AppData\Local\Temp\~SynaSetupBdl.zip with size 1413791   inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/devcon32.exe 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/devcon64.exe 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/PR1574183-PLG-00242-001_blr_13120501_THQA_TPK.img 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/PR1574187-PLG-00242-001_blr_13120501_THQA_Wintek.img 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/Synaptics.DSHID.dll 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/Synaptics.Rmi.Reflash.dll 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/Synaptics.Rmi.Reflash.Net.dll 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/SynaUtility.exe 

inflating: C:\Users\Dell\AppData\Local\Temp\SynaSetup/SynaUtility.exe.config 

Extracted package C:\Users\Dell\AppData\Local\Temp\~SynaSetupBdl.zip to C:\Users\Dell\AppData\Local\Temp\SynaSetup Loading hardware setup program ... Calling process "C:\Users\Dell\AppData\Local\Temp\SynaSetup\SynaUtility.exe" with argument "C:\Users\Dell\AppData\Local\Temp\SynaSetup\SynaUtility.exe /vLOGFILE=C:\ProgramData\dell\drivers\5830_Firmware_8T9WD_WN_1.0.4.2_A02\DUP2560.tmp /WAIT /NeedsExitCode" Setup program terminated with exit code 6

[12/20/13 19:22:20]  --- End of Vendor Software Log ---

[12/20/13 19:22:20] Vendor Software Return Code: 6 [12/20/13 19:22:20] logo.png [12/20/13 19:22:20] logo.png [12/20/13 19:22:20] Name of Exit Code: ERROR [12/20/13 19:22:20] Exit Code set to: 1 (0x1) [12/20/13 19:22:20] Result: FAILURE [12/20/13 19:22:22] Open file: C:\ProgramData\Dell\UpdatePackage\Log\5830_Firmware_8T9WD_WN_1.0.4.2_A02.txt

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Dell

RE: Panel Touch Firmware Venue 11 Pro 7130 problem

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Hey Kamau1906  if you have access to a hub with keyboard/mouse can you check a few things. 

1. Post the error listed in the device manger

2. Run the driver pack  it has the Touch driver included - let me know if this fixed the issue.  

Can you PM with the Service tag of the system.  

Thanks

Erin

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8 Krypton

RE: Panel Touch Firmware Venue 11 Pro 7130 problem

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I just had this issue too. I am seriously questioning Dell's QA department at the moment, the following issues are outstanding and un-addressed by Dell:

  • The latest Intel based drivers for the Venue 11 Pro (5130) from Dell - the installer is not signed - so Windows flags it as potential malware.
  • This issue that you get an error message if you have the keyboard attached, with no help or useful error message.
  • The issue of displaying lower than 1920x1080 resolutions on an external display having black borders all the way around.
  • The DisplayPort not working on the Dock, not working at all.
  • The HDMI out works, but is messy as the drivers keep trying to connect to a non-existent wireless display.

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Highlighted
8 Krypton

RE: Panel Touch Firmware Venue 11 Pro 7130 problem

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The drivers that has an unsigned setup.exe file - Intel_Chipset_WW51_PR7_A04_ZPE

The drivers extract, but the setup.exe that must be run is unsigned, see screenshot below. Either Intel or Dell decided to release this to their user-base without signing it. How do we know this is from a legit source! =

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