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9 Posts
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3272
October 3rd, 2021 09:00
Unable to retrieve license for EMC UnityVSA Community Edition
So this worked for me back in August 2021 now, it appears to be having the same issues that others have once reported when there were site issues with the Dell EMC software license request form after the UUID has been entered. I had a fatal error in my first deployment so I needed to redeploy, now I am unable to get another Lic file. The picture below describes the issue. What's the best course of remediation for this issue? This happens across all web browsers.
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Mohamed-IT
1 Message
0
May 5th, 2022 03:00
Kindly your support I cant download a license for EMC Unity VSA Community Edition
DELL-Sam L
Moderator
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7.7K Posts
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May 5th, 2022 09:00
Hello Mohamed-IT,
What error are you getting when trying to get your license?
Zakria ERRADI
1 Message
0
May 24th, 2022 23:00
Hello,
I have the same issue
Please support.
DELL-Sam L
Moderator
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7.7K Posts
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May 25th, 2022 08:00
Hello Zakria ERRADI,
Have you tried using a different browser? I have checked and the site is up and working so I am not sure why you received the error.
spetruzziello
1 Message
0
May 26th, 2022 05:00
I am also seeing the issue.
I am in desperate need to run a test
Is there any other way to obtain a community license?
Appreciate it
DELL-Sam L
Moderator
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7.7K Posts
0
May 26th, 2022 09:00
Hello spetruzziello,
Here is a workaround that you can do to get a license until the site is back up.
Customer (internal or external) opens a Licensing Service Request.
1. There are 3 ways to open a Service Request:
2. Information needed in the Service Request:
3. Machine information: UUID
4. Site Info
5. If this is a Dark Site, please inform Licensing of this
6. Reason for trial license = UVSA CE Trial License Website is down