Unable to retrieve license for EMC UnityVSA Community Edition

Question

So this worked for me back in August 2021 now, it appears to be having the same issues that others have once reported when there were site issues with the Dell EMC software license request form after the UUID has been entered. I had a fatal error in my first deployment so I needed to redeploy, now I am unable to get another Lic file. The picture below describes the issue. What's the best course of remediation for this issue? This happens across all web browsers.

DELL EMC UVSA Issue.png

SilverBulletSpecial · Answer

Apparently png files dont show on Chrome either. This is the issue

SilverBSpecial · Answer

Still getting No Network Connection prompt by the webpage

DELL-Sam L · Answer

Hello SilverBSpecial, We are aware of the issue and are working to resolve it.

AhmedMLD · Answer

Hi Sam, Glad to hear hat you're working on it. Please let us when the issue is fixed or if there's a workaround we can try.

John_O · Answer

Greetings,   Is there any updates to this issue?  Is there an alternative method in which we can obtain a license?

SilverBSpecial · Answer

Still no updates and I just tried it now, still not working. I have to pitch this EMC Unity as a product before purchase and without a live demo I cannot do this, it's a real set back to be honest.

SilverBSpecial · Answer

Any details yet on the fix? This worked in August for a friend, how can it break in two months?

BenZhu · Answer

To solve the problem, We need to wait until the end of time! The problem was not solved for more than ten days.

gwchan · Answer

Still no update???

madani4 · Answer

Hello, Any news please?

DELL-Sam L · Answer

Hello madani4, The issue has been escalated and is being worked. I am asking for an eta of completion, but I have not gotten one as of this post.

JoeAperture · Answer

Hit this issue last night while attempting to setup a Unity Lab for a Client to serve as a replication target for their 330 Chassis.... thought it may be a browser... Edge, Chrome, Firefox, Safari later... Must be the MacOS... Surface Pro X, XPS, EliteBook later... Oh Dell... Really...

Can we please get a workaround if this issue is not going to be fixed within 72 hours?

Some of us are Dell Platinum Partners!

PS - I just got flagged for a bad word in this post

DELL-Sam L · Answer

Hello JoeAperture, I check and we are actively trying to resolve this issue as we are aware that there are many users that are affected by the site not being usable.

umitsezgin · Answer

I have the same problem can you help me?   System UUID: 69096A36-E13A-3C86-A9C1-C5D1A8BE0439

DELL-Sam L · Answer

Hello umitsezgin, We are working to resolve the website issue.

Unity

Unable to retrieve license for EMC UnityVSA Community Edition

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