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Problem with VNX5300
Dear Guys. I am new to EMC. We have newely installed VNX5300. After initial powerOn I am getting below messages. Please suggest if it is really a hardware fault or is there any workaround for this issue. Also how can i collect the logs from the storage. waiting for the response. Thanks
“Severity : Error
System : CKM00130700731
Domain : Local
Created : Apr 12, 2013 1:07:45 PM
Message : DAE (Bus 1 Enclosure 2) is faulted.
Full Description : Disk Array Enclosure (Bus 1 Enclosure 2) is faulted. Servers may have lost access to disk drives in this enclosure.
Recommended Action : Contact your service provider.
Event Code : 0x740a”
Vipin VK
812 Posts
0
April 26th, 2013 02:00
There is one hard disk failure which may need replacement. You may open a service request with EMC (support.emc.com) and the CE will replace the drive if required.
Anonymous User
457 Posts
0
April 26th, 2013 07:00
Also upload fresh SP Collects to the Service Request for the engineers to reviewing them..…
And try opening live chat it’s fast and easy….
Regards,
Suman Pinnamaneni
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
April 26th, 2013 09:00
When in doubt,
1. Please run spcollects on spa, spb
2. Open a Service request via chat, phone call (support.emc.com)
3. Attach the spcollects to the Service Request and request that the logs be analyzed
Additionally, if you are comfortable, please run a command using naviseccli:
naviseccli -h spipaddress getcrus
Pham Duc Du
1 Message
0
April 9th, 2014 22:00
Dear all
Could you help to update the status on this case, as we have same error code and trying to fix
Rainer_EMC
8.6K Posts
0
April 10th, 2014 04:00
Hi,
this is a community forum – for updates on a service request please contact customer service.
wongs15
6 Posts
0
June 20th, 2014 08:00
Umerhamid,
I would try to powercycle that DAE and see if the fault light occurs. It may be a disk or power supply issue. I have seen this before because I am a former EMC CE.