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2031
VNX5200 is not initializing
Hi Team,
We have new VNX5200 and when we powered it up, console message struck after below messages:
****************************************************************************************
Leaving MirrorDriverEntryPoint: Restoring TPL to EntryTpl: 6, returning EFI_SUCCESS
****************************************************************************************
Version 2.15.1236. Copyright (C) 2012 American Megatrends, Inc.
BIOS Date: 05/08/2015 14:11:03 Ver: 0ABYV
Press to enter setup.
Total System Memory : 16384 MB (DDR3)
Booting Extended POST
Jetfire.Entry(B9C892C0)
EMC Extended POST Start: 10/26/2016 10:17:32
Copyright (c) EMC Corporation , 2015
Disk Array Subsystem Controller
Model: Jetfire: Clariion
DiagName: Extended POST
DiagRev: Rev 61.00
Build Date: Mon May 04 16:11:19 2015
BiosRev: 33.50
UEFIFWVolRev: Rev 09.70
FixedSERDESRev: Rev 01.06
BMCMainAppRev: 25.40
BMCSSPRev: 03.70
BMCEMCBBRev: 01.40
StartTime: 10/26/2016 10:17:36
SaSerialNo: FCNJT162400057
ABCDabcEabcdefFabcdefGabcdefHIabJKabcdLabMabcdNOabPabcQabRabSTUVWXYZAABBCCDDEEFFGGHHIIJJKKLLMMNNOOPPabQQRRSSTTUUVVWWXXabYYabZZabAAAabBBBCCCDDDabEEEFFFGGGHHHIIIabJJJKKKLLLMMMNNNOOOPPPQQQRRRSSSTTTUUUVVVWWW
************************************************************
* Extended POST Messages
************************************************************
INFORMATION: POST Start
************************************************************
EMC Extended POST End: 10/26/2016 10:19:06
SASPMC 0 (SAS0) UEFI block reads performed 256
SASPMC 0 (SAS0) UEFI block reads performed 384
SASPMC 0 (SAS0) UEFI block reads performed 512
SASPMC 0 (SAS0) UEFI block reads performed 640
SASPMC 0 (SAS0) UEFI block reads performed 768
SASPMC 0 (SAS0) UEFI block reads performed 896
SASPMC 0 (SAS0) UEFI block reads performed 1024
SASPMC 0 (SAS0) UEFI block reads performed 1152
SASPMC 0 (SAS0) UEFI block reads performed 1280
SASPMC 0 (SAS0) UEFI block reads performed 1408
SASPMC 0 (SAS0) UEFI block reads performed 1536
SASPMC 0 (SAS0) UEFI block reads performed 1664
SASPMC 0 (SAS0) UEFI block reads performed 1792
SASPMC 0 (SAS0) UEFI block reads performed 1920
SASPMC 0 (SAS0) UEFI block reads performed 2048
SASPMC 0 (SAS0) UEFI block reads performed 2176
SASPMC 0 (SAS0) UEFI block reads performed 2304
SASPMC 0 (SAS0) UEFI block reads performed 2432
SASPMC 0 (SAS0) UEFI block reads performed 2560
SASPMC 0 (SAS0) UEFI block reads performed 2688
SASPMC 0 (SAS0) UEFI block reads performed 2816
I'm not able to connect to console of both SPA & SPB.
What could be possible cause for this issue? Any firmware issues / some other issue?
I'm very new to EMC storage if you can throw some highlights it would be great.
Regards,
Sudhakar Prabhakar Rao
Rainer_EMC
8.6K Posts
0
October 26th, 2016 06:00
I would suggest to open a Service Request with EMC support
Bandit7670
4 Posts
1
February 2nd, 2022 07:00
or you could actually help. probably why people are going with HP
Vlad8
2 Posts
0
February 1st, 2023 05:00
Same problem. Any solution?
Praveen.Singh
3 Apprentice
3 Apprentice
•
406 Posts
0
March 14th, 2023 01:00
please follow the below action plan:-
Your both the controller status Via console if any of the controller is UP you need to remove another controller from the Slot manually, if both the controller are down state, please follow the Below actions.
1. Power off the Storage box(https://davidring.ie/2015/07/21/emc-vnxe-shutdown-procedure/)
2. Install the SPA and then power on the Storage BOX as per the Power on procedure.
3. Login into the SP Via connecting the Local LAN cable to the laptop check if the port is coming UP or not.
4. IF port is UP then check the cable connections.
5. If port is not UP then check the Enternet port of the SP if they are coming UP via local connection or not.
6. if any port is not coming UP you may need to change the Card or the SP.
let me know the status of the Box as of now if you have any doubt in the action plan please ping me private to get more help to troubleshoot further.