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Random black screens

Hi, we are currently experiencing random black screens while on our VM. Everyone is on a Windows 8.1 computer running a Win8.1 cloud system. 

Not sure what info would be needed of me, in helping with this issue. (Im sure there's alot of info im missing, and this question is pretty vague)

Any help, or suggestions, or leads on this would be greatly appreciated.

Thank you,

-Aram Gonzalez

**Im new in all this, greatly appreciate any and all input

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