Hi Everybody!!!

 

Well, I am proceed to tell to everyone my history.

 

I bought a XPS M1530 few weeks ago and the laptop bring a 15 month McAfee Antivirus License.

 

I need to reinstall everything, because I had the necessity to install Ubuntu, who works great!!.

 

When I finished with Vista Installation and McAfee Antivirus, I noticed a 30 days license.

 

I went to McAfee website and I send a message....

 

### BEGIN ###

 

Thank you for contacting McAfee Consumer Support.

We have recently opened a Service Request for support based on the information you provided us at our support website. Below you will find the details of this request for your reference.

-       Order #:
-       Service Request #: 149760185
-       Created Date: 06/17/2008 22:58:53
-       Description: I bought a dell XPS M1530 Laptop and it has 15 month license of McAfee. Now, I must to reinstall everithyng and when i installed mcafee license I can see a 30 days license. Could you help me to update license information. Thanks and Regards

Please feel free to visit us at http://service.mcafee.com for all of your McAfee related support needs.

Sincerely,
McAfee Consumer Support
EN

 

### END ###

 

And then I opened a Chat conference, who gave me a website.

 

I enter to the website and It's the same initial webpage when I open the case......this is a support??

 

Next I show you my last message:

 

### BEGIN ###

 

Thank you for contacting McAfee Consumer Support.

We have recently opened a Service Request for support based on the information you provided us at our support website. Below you will find the details of this request for your reference.

-       Order #:
-       Service Request #: 149775407
-       Created Date: 06/18/2008 01:15:19
-       Description:

 

I opened a request No. 149760185 and I proceed to contact the chat support and their solution is show below

Sujith Kumar: Please visit httpservice.mcafee.com for  assistance. You may also call 1-1 800 998 887, select the option that best meets your needs, and they will be  able to assist you.

Sujith Kumar: Is there anything else that I can assist you with your McAfee product today

Please I need to update my mcafee license because I have a 30 days license and I bought with the laptop a 15 month one.

Could you help me to update my license.

Please, If you cant help me, well let me know to buy a kapersky license. At least their support center works.

Thanks

Gerardo J. Gonzalez M.


Please feel free to visit us at http://service.mcafee.com for all of your McAfee related support needs.

Sincerely,
McAfee Consumer Support
EN

 

### END ###

 

The last message was on June 18 and I'm still waiting for a response.

 

Anybody can help me to find my 15 month antivirus license? or Is it necessary to buy another antivirus software???

 

Thanks

 

Gerardo J. Gonzalez M.