Until someone more knowledgable comes along, I might ask if you've accessed McAfee's Customer Service FAQ page? Using the dropdown menu next to "Topic" and changing it to "My Account", might supply you with some answers.
Did you ever create an online account with McAfee, when you first brought the laptop home? If so, scroll down to where you see, "Update your account or renew your subscription". I'm not sure it will help, but it might.
Have you tried calling the store, where you purchased the laptop? I would like to think, they would help. Especially so, if part of the purchase included a 15 month subscription.
Lorac30
92 Posts
0
June 26th, 2008 23:00
Gerardo..
Until someone more knowledgable comes along, I might ask if you've accessed McAfee's Customer Service FAQ page? Using the dropdown menu next to "Topic" and changing it to "My Account", might supply you with some answers.
http://service.mcafee.com/CustomerService.aspx?lc=1033&sg=CS&pt=1
Did you ever create an online account with McAfee, when you first brought the laptop home? If so, scroll down to where you see, "Update your account or renew your subscription". I'm not sure it will help, but it might.
http://service.mcafee.com/FAQDocument.aspx?id=95&lc=1033&partner=10005&type=CS
Have you tried calling the store, where you purchased the laptop? I would like to think, they would help. Especially so, if part of the purchase included a 15 month subscription.
Sorry I can't be of more help. :smileysad:
Buena suerte!